Computer indicates a device time-out

1.

2.

Make sure that the printer is on-line.

Make sure that the printer’s printer cable is securely connected to both the printer and the computer.

Printouts are incomplete (only 50% to 75% of the page ) or printed with large white bands

On Windows 98/Windows 95, make sure Compatible or Bi-directional is selected for the parallel printer port (LPT1).

Where to Find More Help

In the event that you cannot solve a problem with the BJC-50 printer, review the Troubleshooting section which appears earlier in this chapter. If you still cannot resolve the problem, contact the appropriate Canon office listed below:

Australia

Hong Kong, Taiwan, China

 

Canon Australia Pty Ltd.

Canon Hongkong Co., Ltd.

 

1 Thomas Holt Drive

10/F., Lippo Sun Plaza 28 Canton Road

 

North Ryde, Sydney,

Tsimshatsui, Kowloon

 

N.S.W. 2113, Australia

Hong Kong

 

TEL: 02-9805-2864

TEL: 852-2739-0802

 

Web page: http://www.canon.com.au

FAX: 852-2739-6428

 

Canada

Web page: http://www.canon-asia.com

 

India (and other southeast Asian countries)

 

Canon Canada Inc.

 

6390 Dixie Road

Canon Singapore Pte. Ltd.

 

Mississauga, Ontario, L5T 1P7, Canada

79 Anson Road, #09-01/06

 

Help Desk at 1-800-263-1121

Singapore 079906

 

France

TEL: 65-5324400

 

FAX: 65-2217577

 

Canon France S.A.

 

Web page: http://www.canon-asia.com

 

17, Quai du Président Paul Doumer,

 

Indonesia

 

92414 Courbevoie Cedex, France

 

Standard: 01. 41. 99. 77. 77

P.T. Datascrip

 

Télécopie: 01. 41. 99. 79. 51

Kawasan Niaga Selatan,

7

Hot Line: 01. 41. 99. 70. 70

Bandar Kemayoran Jakarta 10610

Web page: http://www.canon.fr

TEL: (62-21) 6544515

 

 

Hotline: (62-21) 6544774

 

Germany

FAX: (62-21) 6544811-13

Canon Deutschland GmbH

Web page: http://www.canon-asia.com

Postfach 528, 47705 Krefeld, Germany

 

CANON-Hotline-Service

 

Customer Support: 02151/349-555

 

Info-Desk: 02151-349-566

 

Mailbox: 02151/349-577

 

Fax-No.: 02151/349-588

 

Chapter 7 Troubleshooting 97

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Canon K10158 manual Where to Find More Help, Computer indicates a device time-out