Canon K10158 manual Troubleshooting, Check List

Chapter 7

Troubleshooting

If you experience problems during printing, first check your software application settings and make sure you have selected the correct printer driver, page size, and so on.

Print a demonstration or one of the test patterns. (☞ 45)

If the test prints successfully, the problem is not inside the printer, so first check the printer cable connection at the printer and your computer. A loose connection can generate random errors and messages that can waste valuable time and effort in trying to identify the problem.

Switch the printer off and switch it on again. Try the print again. If the problem persists, read the check list below and try to solve the problem.

■ Check List

Problem	See Page
Errors Indicated by the CHARGE/ERROR lamp	84
Clearing Paper Jams	86
Operational Problems
Printer does not switch on	87
POWER lamp comes on, but printer does not print	88
BJ Cartridge moves, but print does not appear	88
Ink runs out sooner than expected	88
Paper does not eject after printing	89	7
Print Quality Problems
White streaks, dots missing, or irregular dots	89
Printout is not clear	91
Characters are blurred or smudged	91
Smudges on back or edge of printed page	91
Output appears jagged	91
Colour Printing Problems
Printer prints only in black-and-white	92
Colours are broken or uneven	92
Colours print incorrectly	93
Printing is slow	93

Chapter 7 Troubleshooting 83