Other printing problems, Strange characters | Canon K10158 manual

■Other printing problems

This section contains solutions for printer and printer driver problems.

Strange characters

If strange characters appear in your output, there may be a communication problem between the printer and your computer. If your printout does not match your expectations, follow the procedure below:

1. Shut down the print job. Switch off the printer and switch off the computer.

2. Switch the printer on and switch the computer on.

3. If the print job does not execute normally, check the printer cable.

•To connect the printer to an IBM compatible PC, a Canon Printer Cable BIFC-50 is required.

•Do not use the printer near office equipment or machinery that can generate large magnetic fields.

•If the computer and printer are not directly connected (if they are connected through a switching device, or network, for example), connect the computer and printer directly.

4.If you are using Windows 98, Windows 95 or Windows 3.1, confirm that you are using the correct printer driver.

•Make sure you have installed the BJC-50 printer driver.

•Make sure you have selected the BJC-50 printer driver for the print job.

•Check the printer setup and make sure LPT1 has been selected for the printer port. If WPS is selected as the printer port, remove it from the list of printer ports or reassign it to FILE. For details, refer to the Windows Print Guide or your Windows 98, Windows 95 or Windows 3.1 instructions.

5.Start the print job again.

94Chapter 7 Troubleshooting

Image 95

Canon K10158 manual Other printing problems, Strange characters

Contents

Trademark Notice FCC Regulations International Energy Star Program Canadian Radio Interference Regulations Table of Contents Colour Printing and Black-and-White Printing Appendix B Code Pages and Character Sets Chapter How to use this manualIntroduction Conventions High quality ink Features and benefitsSimple maintenance Compact portable design BJ Cartridges and ink cartridges Wireless ConnectionScanner feature Options and supplies Color Image Scanner Cartridge IS-12 Black BJ Cartridge BC-10BJ Cartridge Storage Container SB-10 Print media Power supply Canon Auto Sheet Feeder ASF-50 Available options Selecting a location for your printer Setting Up the Printer Top cover Examining the printerFront view Battery pack Auto Sheet Feeder ASF-50 connectorPower connector Power lock switch Operation panel Rear view Resume button Power buttonPower lamp CHARGE/ERROR lamp Installing the battery pack Setting Up the Printer Setting Up the Printer Connecting the parallel interface Connecting the printer to your computer Setting up the IrDA wireless interface IrDA interface Setting Up the Printer To connect the AC adapter Attaching the AC adapter Switching the printer on and off Choosing which BJ Cartridge to use Installing the BJ Cartridge BJ Cartridge guidelines Raise the top cover BJ Cartridge installation Remove the BJ Cartridge from its protective packaging Insert the BJ Cartridge to Align the marks Performing a test print Mark for the size Above sample was printed with the Black BJ Cartridge BC-10 Installing a printer driver for DOS applications Installing and using printer drivers Printer Name Plain paper Paper HandlingSelecting paper types Envelopes Special media To open the printer driver for Windows 98/Windows Loading paper and other media To open the printer driver for Windows To check the settings for a DOS application Name Media Type Print Side Purpose Loading Table for Manual Feed Paper guide Paper Handling Start the print job with your software application Starting the test prints Performing Test Prints Following table lists the defaults for each setting Demonstration Sample test prints Status Information Sample Printer settingsBJ Mode Ripple Pattern Sample Ripple pattern Font Sample LQ Mode Ripple Pattern SampleBJ Mode Font Sample Nozzle Check Pattern Hexadecimal dump test LQ Mode Font SampleTo turn on the hexadecimal dump mode To turn off the hexadecimal dump mode Printing with DOS applications Colour Printing and Black-and- White PrintingPrinting with Windows Changing the BJ Cartridges Preparing your printer Hold the green tab to remove the BJ Cartridge Mark Protective tape Protective cap Colour Printing and Black-and-White Printing Selecting the print media Printing with a colour BJ CartridgeBenefits of colour printing Understanding your software application’s capabilities Green RGB method Blue MagentaCMYK method Cyan Matching Colours displayed on your monitor with printouts Adjustment of colour from within software applications Adjustments made to the monitor Colour and cost Maintaining the Printer Recharging and replacing the battery packRecharging the battery pack Press the Power button to switch the printer off Replacing the battery pack Maintaining the Printer Handling ink cartridges Replacing ink cartridges Black BJ Cartridge BC-10 employs only one ink cartridge Examining the ink cartridges Replacing an ink cartridge Ink Cartridge BCI-10 Black Ink Cartridges BCI-11 Color and Black Remove the orange protective cap from the new ink cartridge BCI-11BCI-10 Insert the ink cartridge to align the marks Replacing a BJ Cartridge Replacing BJ CartridgesBefore you replace a worn BJ Cartridge Removing the BJ Cartridge Installing the Color Image Scanner Cartridge IS-12 Open the top cover Installing the Scanner Cartridge Removing the Scanner Cartridge Tab Before you start cleaning Cleaning the printer Cleaning inside and outside the printer To start cleaning/flushing from the operation panel Cleaning the print head Preparing the printer for travel or storage Maintaining the Printer Check List Troubleshooting Buzzer beeps six times when power is on Errors indicated by the CHARGE/ERROR lampCHARGE/ERROR lamp lights and and buzzer beeps once CHARGE/ERROR lamp flashes green when power is off CHARGE/ERROR lamp flashes and buzzer beeps five times CHARGE/ERROR lamp flashes and buzzer beeps onceCHARGE/ERROR lamp flashes and buzzer beeps three times CHARGE/ERROR lamp flashes and buzzer beeps four times Clearing paper jams Printer does not switch on Operational problems Ink runs out sooner than expected Power lamp comes on, but printer does not print Sheet of paper is ejected upon starting up Windows Print quality problemsWhite streaks, dots missing, or irregular dots Paper does not eject after printing To start flushing Normal print sample To clean the print head Output appears jagged Printout is not clearCharacters are blurred or smudged Smudges on back or edge of printed Colours are broken or uneven Colour printing problemsPrinter prints only in black-and-white Printing is slow Colours print incorrectly Strange characters Other printing problems Printing job halts before completion Printer prints incorrect number of lines on a Characters on the screen do not match printed charactersPrinting beyond edge IrDA printing stops and paper is ejected Computer indicates a device time-out Where to Find More Help United States Paper size Paper SpecificationsPaper weight Appendix a Paper and special media Printing area European DL size Code pages Code Pages and Character SetsAppendix B MultilingualLatin I -- Code USA English -- Code Cyrillic Russian -- Code Slavic Latin II -- Code Portuguese -- Code Turkish -- Code Arabic -- Code Canadian French -- Code Greek -- Code Nordic -- Code Character sets BJ mode NUL BEL Pts International character sets LQ mode Epson character tables Table below shows the International Character Sets Graphics Character Table Appendix C Printer Command SummariesEntering a setup string in Lotus LQ mode example BJ mode command summaryBJ mode example ESCape sequence codes Basic control codes ESC E Line Feed Character Height Miscellaneous control codes Alternate Graphics Mode AGM codes ESCape sequence code for colour printing LQ mode command summary ESC SO ESC @ USA Roman 10,12,15,17,20, Proportional Consumables Options and SuppliesAppendix D Available options Paper and special media System Requirements Before Installing the IR Communications Driver VersionInfrared Communications Appendix EPage Appendix E Infrared Communications Appendix F SpecificationsPrinter Specifications Maximum Number of Characters per Line Interface Operating Environment Temperature IrDA interface Interface SpecificationsAppendix G Parallel interface Glossary Bubble Jet printer BJ modeBit BJ Cartridge Commercial 10 US Commercial CommandConfiguration Code Dot matrix Default settingEmbedded printer commands Dithering Fixed pitch font Factory defaultFont characteristics Fixed pitch spacing Home position Hexadecimal dump modeHigh Quality HQ mode High Speed HS mode IrDA LQ modeInterface port Internal fonts Paper jam Non-impact printerOrientation Paper feed Print head capping Print modePrinter command Printer control mode Spacing ResolutionSaturation Software application Superscript Text modeText scale mode Subtractive colours Index Index High Gloss Film HG-101 colour printing, 58 described For colour BJ Mode miscellaneous codes, 118 Lotus 1-2-3 RGB Index