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Canon L60 Images Are Not Scanning Correctly, Documents Are Not Being Copied, Is the operation panel blank, ❏Is the operation panel blank, ❏Is a received fax not printing

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❏Are you receiving faxes but the faxes have errors?

In the Advanced Receive Fax setup options dialog box, in the Desktop Manager, select the Error Correction (ECM) option. ECM sending/ receiving should help with problems due to poor telephone lines. However, you might have to try again. If the sending fax unit does not support ECM transmission, the document is sent in the normal mode without error checking.

❏Is a received fax not printing?

Your toner cartridge might be out of toner. Change the toner cartridge. Check your paper supply. Be sure you are using paper that meets the paper requirements for this unit.

❏Is the quality of the received fax poor?

Remember, the sending fax machine usually determines document quality. Ask the other party to check that their top cover and scanning glass are clean.

Images Are Not Scanning Correctly.

❏Are you having problems scanning an image with your TWAIN- compliant Windows application?

If you installed the TWAIN-compliant Windows application after installing the Desktop Manager, there may be a problem with the TWAIN system files that were overwritten. To correct the problem, reinstall the Desktop Manager software.

Documents Are Not Being Copied.

❏Is the operation panel blank?

You might have a power problem. Check that the power cord is plugged securely into the unit, and that your electrical source is OK.

9-4 Frequently Asked Questions

Chapter 9

Contents

Page Page Copyright © 1998 by Canon, Inc. All rights reserved Trademark Acknowledgments Microsoft® and Windows® are registered trademarks of Microsoft Corporation PhotoFinish™ is a trademark of Zsoft Corporation Contents Chapter 2 Installing the Desktop Manager Software Chapter 3 Printing with the L60 Chapter 4 Using the Desktop Manager Chapter 5 PC Faxing Chapter 6 Scanning Chapter 7 Working with Documents in the Desktop Manager Chapter 8 L60 Setup and Other Utilities in the Desktop Manager Chapter 9 Frequently Asked Questions Appendix A Fax/Phone Characters A-1 Glossary G-1 Introduction Desktop Manager Features: an Overview Desktop Manager Software Package ❏L60 Printer Driver ❏L60 Fax Driver ❏L60 Scan Driver (ScanGear) ❏MultiPASS Background ❏MultiPASS Monitor System Requirements About This Guide Conventions Used in This Guide Other User Assistance Page Installing the Desktop Manager Software Installing the Software Preparing for the Installation Page Installing in Windows Method #2: Manual Installation Running the MultiPASSTM Master Installer Program Overwriting the L60 Options Setting the Default Printer Changing the Printer Port To change the default port: Printing with the L60 Printing a Document Printing Envelopes To load envelopes: Page Changing the Printer Settings An Alternative Method for Changing Printer Settings Setting Paper Options Setting a Custom Paper Size To set the custom paper size: Displaying Printer Driver Information Setting Graphics Options Page Defining a Custom Print Model Setting Other Print Options Using the Setup Analyser To turn the Setup Analyser on and off: Toner Saving To turn Toner Saving on and off: Saving Your Print Settings To save your print settings: To use a saved print setting: Page Using the Desktop Manager Desktop Manager: an Overview Features of the Desktop Manager Window ❏Menu Bar ❏Standard Toolbar ❏Folders List ❏Work Area ❏Process Toolbar Understanding Desktop Manager Folders System-DefinedFolders Out Box Folder Scan Folder Sent Fax Folder Trash Folder User-DefinedFolders Viewing Documents in the Desktop Manager Document View List View To view the documents in a folder as a list: Sorting the Documents in the List To change the order of the list: Page PC Faxing Faxing with Your Computer Sending a Fax from Your Computer (PC Faxing) To send a PC fax: Page Specifying a Fax Recipient Removing a Fax Recipient Adding a New Recipient to the Address Book Defining Send Fax Options Attaching a Cover Page Previewing the Cover Page Entering the Information for the Fax Sender Entering a Memo Deleting the Fax After Sending Including Annotations Entering a Fax Log Comment Processing the Fax Sending the Fax Now Sending the Fax Later Holding the Fax Cancelling the Fax Creating a Fax Memo Receiving a Fax If Your Computer Is Turned On ❏Print the fax directly from the L60 ❏Upload the fax to the Desktop Manager If Your Computer Is Off ❏Save the fax in L60 memory To move received faxes to the Desktop Manager: Using the Fax Log Setting Up the Address Book Features of the Address Book Working with Address Book Entries To add or edit an individual entry: Adding and Editing a Group Address Page Printing the Address Book Importing the Address Book Page Exporting the Address Book Designing a Fax Cover Page To open the Cover Page Designer: To close the Cover Page Designer: Features of the Cover Page Designer Window Creating a New Cover Page Preparing the Cover Page Background To prepare a cover page background: Inserting Variable Fields Adjusting the Appearance of the Fields To resize the field: Changing the Text Attributes To change the text attributes: Aligning Fields Editing an Existing Cover Page Deleting a Cover Page Printing a Fax Cover Page To define the print setup: To preview before printing: To print the cover page: 5-36PC Faxing Scanning Overview of Scanning Features of the ScanGear Window ❏Preview Area ❏Scan Option Tabs Scanning with the Desktop Manager Scanning from a Windows Application Setting the Preview Scan Options Setting the Scan Mode Setting the Scan Resolution Creating a Custom Resolution To create a custom scan resolution: Deleting a Custom Resolution To delete a custom resolution: Changing a Custom Resolution To change a custom resolution: Setting Preferences Setting Paper Size Setting Black and White Options Adjusting the Preview Image for the Final Scan Clearing the Preview Area Adjusting Your View of the Preview Image Changing the Size of View Displaying Rulers Adjusting the Selection Size Moving an Image Reversing the Tone of an Image Mirroring an Image Rotating an Image Scaling the Image Output Size Adjusting the Tone of the Preview Image Features of the Tone Tab ❏Tone Graph Adjusting Contrast and Brightness Changing Gamma Curve Values Adjusting Histogram Tone Levels To adjust the tones using the Histogram tool: Using a Custom Histogram Setting Using Tone Curves Using a Custom Tone Curve To create a custom tone curve: Using a Custom Tone Curve Adjusting Contrast/Brightness for Black and White Scan Mode To adjust the brightness or contrast for a black and white image: Chapter 7 Working with Documents in the Desktop Manager Managing Your Documents in the Desktop Manager Selecting Documents in the Desktop Manager Printing a Document in the Desktop Manager Working with Jobs in the Out Box Folder Job Status ❏On Hold ❏Failed ❏Stopped ❏Error Stopping an Active Job Sending a Scheduled, Held, Failed, or Stopped PC Fax To send a fax: Creating a Folder Moving a Document Copying a Document Renaming a Document or Folder Deleting a Document or Folder Restoring a Deleted Document Emptying the Trash Folder Importing a Document Exporting a Document Attaching a Document to Electronic Mail (E-mail) Manipulating a Document in Document View Arranging the Documents in Document View Scrolling Through a Multi-pageDocument Removing a Page from a Document Splitting a Document Merging a Document Annotating a Document To open a document in the Document Viewer: To annotate a document: To close the Document Viewer: Features of the Document Viewer Window ❏Document Display Area ❏Annotation Panel Adjusting Your View of the Document Changing the Document Orientation To change the document orientation: Adjusting the Display Size To enlarge or reduce the size: Paging Through Your Document Adding Annotations to Your Document Concealing a Region Inserting a Stamp To insert a stamp: Highlighting Your Document Creating a Drawing Graphic Showing and Hiding Your Annotations Revising Your Annotations Selecting One or More Annotations Moving an Annotation To change the layered position of an annotation: Resizing the Annotation Copying and Pasting an Annotation To copy and paste an annotation: Saving All or Part of a Base Page of Your Document To select the base page of your document: To save the base page or a region of the base page: Exporting the Document Printing the Document Page L60 Setup and Other Utilities in the Desktop Manager Setting Up L60 Options in the Desktop Manager To change setup options in the Desktop Manager: Setting Up Preferences Setting Up Send Fax Options Setting Up Advanced Send Fax Options ❏Speed ❏Pause Duration ❏Error Correction (ECM) ❏Auto Start Send ❏Off Hook Alarm ❏Image Contrast ❏Fax Heading Position ❏On Error Resend ❏R-Key ❏M-Key(United Kingdom only) (E-Key—Spainonly) ❏Phone Lock Setting Up Receive Fax Options ❏Answer Silent Receive ❏Answer Number of Rings ❏Receive Conditions ❏Report Print Setting Up Advanced Receive Fax Options ❏Ink/Toner Saver mode ❏Listen Time Before Ringing ❏Ring Time ❏Ring Tone ❏Default Action If No Answer to Telephone Setting Up Speed Dial Assignments Assigning an Individual Recipient to a Speed Dial Code To assign a fax recipient to a speed dial code: To remove a recipient from a speed dial code: To print the speed dial assignment list: To add a recipient to the Address Book: Defining a Group Speed Dial Code Making a Phone Call from the Desktop Manager To place a phone call from the Desktop Manager: Using the Status Monitor Using the Minimized Status Monitor Using the Status Monitor Window Status Messages Closing the MultiPASS Background Preparing to Close the MultiPASS Background Closing the MultiPASS Background Removing MultiPASS Background from StartUp Restarting the MultiPASS Background Adding MultiPASS Background to StartUp Disconnecting the L60 Using MultiPASS Diagnostics Uninstalling the Desktop Manager Uninstalling the Desktop Manager Reinstalling the Desktop Manager Page Chapter 9 Frequently Asked Questions Faxes Are Not Being Sent Correctly Faxes Are Not Being Received Correctly Images Are Not Scanning Correctly Documents Are Not Being Copied Documents Are Not Printing Correctly ❏Does paper not come out of the printer ❏Is the printing not fast enough ❏Does the job not print when using DOS ❏Is the document printing with undesirable results Paper Is Not Loading Correctly The Print Quality Is Not Satisfactory Page Appendix A Fax/Phone Characters Page Glossary Default setting dpi Graphic Landscape orientation MultiPASSTM Desktop Manager for Windows PC fax Portrait orientation Printer driver ScanGear TWAIN Page Index