Message | Action |
“Auto head align has failed. Press OK | Possible causes are as follows: |
and repeat operation. <See manual>” | z Print Head nozzles are clogged. |
| Press the OK button to dismiss the error message, and print the nozzle |
| check pattern to check the status of the Print Head. See “Printing the Nozzle |
| Check Pattern” on page 115 and “Printing Does Not Start/Printing Is Blurred/ |
| Colors Are Wrong/Straight Lines Are Misaligned” on page 142. |
| z Paper of size other than A4 or Letter is loaded in the Rear Tray. |
| Press the OK button on the machine to dismiss the error message, then load |
| two sheets of |
| Automatic Print Head Alignment cannot be performed using paper from the |
| Cassette. For Automatic Print Head Alignment, always load paper in the |
| Rear Tray. |
| z The Paper Output Slot is exposed to strong light. |
| Press the OK button to dismiss the error message, and then adjust your |
| operating environment and/or the position of the machine so that the Paper |
| Output Slot is not exposed directly to strong light. |
| After carrying out the above measures, if the problem continues after aligning |
| the Print Head again, press the OK button to dismiss the error message, and |
| then perform Manual Print Head Alignment. For details on Manual Print Head |
| Alignment, see “Manual Print Head Alignment” on page 120. |
“**** | “****” is an alphanumeric code that varies according to the error status. |
Error code” | z When “5100” or “5110” is displayed |
| (1)Turn off the machine, and lift the Scanning Unit (Printer Cover) to check if |
| there are any foreign objects inside the machine. |
| (2)Move the Print Head Holder (the part that holds the ink tanks) to the right side |
| gently by hand if you can move it manually. Make sure that the ink tanks are |
| securely set in the Print Head Holder. |
| (3)Turn on the machine. |
| If the same error occurs, follow the instruction in “When other codes are |
| displayed” described below. |
| z When other codes are displayed |
| Turn off the machine, and unplug the power cord of the machine from the |
| power supply. After five minutes or more, plug the power cord of the machine |
| back in, and then turn on the machine. If the same error occurs, contact your |
| Canon service representative. |
“Scanner is not operating correctly.” | Turn off the machine, and unplug the power cord of the machine from the power |
| supply. After five minutes or more, plug the power cord of the machine back in, |
| and then turn on the machine. If the same error occurs, contact your Canon |
| service representative. |
“Incompatible device detected. | z A communication time out occurs if an operation takes too long or if it takes |
Remove the device.” | too much time to send data. This may cancel printing. In such cases, |
| disconnect and reconnect the USB cable. |
| When printing from a PictBridge compliant device, depending on the model |
| or brand of your device, you may have to select a PictBridge compliant print |
| mode on the device before connecting it to the machine. You may also have |
| to turn on your device or select Play mode manually after connecting the |
| device to the machine. Perform necessary operations before connecting your |
| device referring to its instruction manual. |
| If the error is still not resolved, check if you can print another photograph. |
| z Check your device connected to the machine. Only PictBridge compliant |
| devices or the optional Bluetooth Unit |
| machine for direct printing. If a PictBridge compliant device is connected via |
| a USB hub, remove the hub and connect it directly to the machine. |
“An unsupported USB hub is | If a PictBridge compliant device is connected via a USB hub, remove the hub |
connected. Remove the hub.” | and connect it directly to the machine. |
“Document in ADF. Redo operation | The document is jammed in the ADF. Remove the document page jammed in |
after checking document in ADF and | the ADF, then press the OK button. When the error is cleared, redo the |
pressing OK.” | operation. See “Document Jams in the ADF” on page 152. |
Troubleshooting 135