„Printed Surface Is Scratched/Paper Is Smudged

Cause

Action

Printing on inappropriate type of paper. z Check to see if the paper you are printing on is not too thick or curled.

 

See “Paper Handling” on page 21 to make sure that the paper you are using

 

is suitable.

 

 

If the paper is curled, see “Paper is curled.” on page 143 to correct paper

 

curl.

 

 

z When performing Borderless Printing, print quality may be reduced at the top

 

and bottom edges of the paper. Make sure that the paper you are using is

 

suitable for Borderless Printing.

 

 

For details, refer to “Printing Area” in the User’s Guide on-screen manual.

Paper is curled.

If you are using paper with either any of the corners or the whole printing

 

surface curled, the paper may become dirty, not feed properly, or both. Use such

 

paper after correcting paper curl as follows.

 

(1)With the printing side (A) facing up, cover the paper with a fresh sheet of

 

plain paper to avoid staining or scratching the surface.

 

(2)Roll up the paper in a direction opposite to paper curl as seen below.

 

(1)

(2)

(A)

(3)Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 to 5 mm (B) in height.

 

 

 

 

(A)

 

 

 

 

 

 

 

 

(B)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We recommend printing curl-corrected paper one sheet at a time.

 

Note

 

Depending on the media type, the paper may be smudged or may not be fed

 

properly even if it is not curled.

 

In such case, follow the procedure described above to curl the paper before

 

printing. This may improve the print result.

Printing on thick paper.

Selecting the Prevent paper abrasion setting will widen the clearance between

 

the Print Head and the loaded paper. If you notice abrasion even with the media

 

type set correctly to match the loaded paper, set the machine to prevent paper

 

abrasion by using the Operation Panel on the machine or the printer driver.*

*Deactivate the Prevent paper abrasion setting once printing is complete. If not, this setting remains enabled for all subsequent print jobs.

zSetting with the Operation Panel on the machine

Press the Menu button, select Maintenance/settings, Device settings, and Print settings in this order, and then set Prevent paper abrasion to ON. For details, refer to “Device Settings” in the User’s Guide on-screen manual.

zSetting with the printer driver

Refer to “Print Results Not Satisfactory” in the User’s Guide on-screen manual.

Printing beyond the recommended

If you are printing beyond the recommended printing area of your printing paper,

printing area.

the lower edge of the paper may become stained with ink.

 

Resize your original document in your application software.

 

For details on recommended printing area, refer to “Printing Area” in the User’s

 

Guide on-screen manual.

Troubleshooting 143