Message Appears on the Computer Screen
Writing Error/Output Error/Communication Error
Cause | Action |
The machine is not ready. | Check if any lamp on the Operation Panel is lit. |
| If all the lamps on the Operation Panel are off, press the ON/OFF button to turn |
| on the machine. While the COPY button is flashing, the machine is initializing. |
| Wait until the COPY button stops flashing and remains lit. |
| If the Alarm lamp is lit orange, an error may have occurred in the machine. For |
| details on how to resolve the error, see “An Error Message Is Displayed on the |
| LCD” on page 133. |
The machine is not connected properly. Make sure that the USB cable is securely plugged into the USB port of the machine and is connected to the computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
zThere could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over wired LAN, make sure that the machine is connected to the network with a LAN cable and is set up correctly. Refer to “Checking Information about the Network” in “Troubles When Using the Machine over Network” of the User’s Guide
Printer port setting does not match the | Check the printer port settings. |
computer’s interface connecting the | * In the following instruction, “XXX” signifies your machine’s name. |
machine. | (1)Log into a user account with the administrator privilege. |
| |
| (2)Click Control Panel, then Printer under Hardware and Sound. |
| In Windows XP, click Control Panel, Printers and Other Hardware, then |
| Printers and Faxes. |
| In Windows 2000, click Control Panel then Printers. |
| |
| (4)Click the Ports tab to confirm the port settings. |
| Make sure that a port named USBnnn (where “n” is a number) with Canon |
| XXX Printer appearing in the Printer column is selected for Print to the |
| following port(s). |
| If the port setting is not correct, change the port setting according to the |
| interface you are using, or reinstall the MP Drivers. |
| Note |
| When the machine is used over wired LAN, the port name of the machine is |
| displayed as “CNBJNP_xxxxxxxxxxxx”. |
| * “xxxxxxxxxxxx” is the character string generated from the MAC address or a |
| character string specified by the user when setting up the machine. |
MP Drivers are not installed properly. | The MP Drivers may not be installed properly. Uninstall them following the |
| procedure described in the PC Printing Guide |
| them following the procedure described in your setup sheet or the Network |
| Setup Guide. |
156Troubleshooting