Problems Sending Faxes
Cannot Send a Fax
Cause | Action |
The machine is not powered on. | z You cannot send faxes if the power is turned off. Press the ON/OFF button to |
| turn the power on. |
| z If you disconnected the power cord without turning off the power (a mode |
| button is lit), reconnect it, then the power is turned on automatically. |
| z If you disconnect the power cord after pressing the ON/OFF button to turn off |
| the power (all mode buttons are not lit), reconnect it, then press the ON/OFF |
| button to turn on the power. |
| z If the power was turned off due to power failure, etc., the power is |
| automatically turned on when the power failure is recovered. |
The document is being sent from | When the In Use/Memory lamp is flashing, another document is being sent |
memory. | from memory. Wait until the machine finishes sending it. |
The telephone line is connected to the | Reconnect to the Telephone Line Jack. Refer to your setup sheet or see |
External Device Jack. | “Preparing the Machine for Fax” on page 57. |
| If you still cannot send a fax, there is a problem with the telephone line. Contact |
| your telephone company and the manufacturer of your terminal adapter or |
| telephone adapter. |
The telephone line type is not set | Check the telephone line type setting and change it as necessary. See “Setting |
correctly. | the Telephone Line Type” on page 60. |
Dial tone detect is set to ON. | Resend the fax after a while. If you still cannot send the fax, set Dial tone |
| detect to OFF. Refer to “Dial tone detect” in “Device Settings” of the User’s |
| Guide |
The fax number is not correctly | Make sure that the fax number is correctly registered when speed dialing. See |
registered in a speed dial. | “Registering Recipients for the Speed Dial” on page 71. |
There was an error during | z Check the LCD for an error message. See “An Error Message Is Displayed |
transmission. | on the LCD” on page 133. |
| z Print the Activity report and check for an error. See “Printing the Activity |
| Report Manually” on page 103. |
The telephone line is not connected | Check that the telephone line is connected correctly to the proper jack. If so, |
correctly. | then there is a problem with your telephone line. Contact your telephone |
| company. |
The document is not loaded properly. | Remove the document then reload it on the Platen Glass or in the ADF. See |
| “Handling the Original Document” on page 16. |
There was a printer error. | Check an error message on the LCD, then resolve the problem. See “An Error |
| Message Is Displayed on the LCD” on page 133. |
| If you are in a hurry, press the Stop/Reset button or the OK button to close the |
| message, then send faxes. |
Cannot Send a Fax Clearly
Cause | Action | |
The document is not loaded correctly, | z Remove the document, then reload it on the Platen Glass or in the ADF. See | |
or the Platen Glass, the inner side of | “Handling the Original Document” on page 16. | |
the Document Cover, or the ADF is | z Clean the Platen Glass, the inner side of the Document Cover, or the ADF | |
dirty. | ||
(see “Cleaning Your Machine” on page 125) and reload the document. See | ||
| ||
| “Handling the Original Document” on page 16. | |
The image quality setting or the scan | On the LCD, set an image quality suitable and a scan contrast suitable for the | |
contrast setting is not suitable for the | document. See “Before Sending Faxes” on page 81. | |
document. |
| |
The original document is loaded with | When loading the document on the Platen Glass, the side to be scanned should | |
the wrong side facing upwards. | be face down. | |
| When loading in the ADF, the side to be scanned should be face up. |
Troubleshooting 165