Cause | Action |
Document jams in the ADF (Document Tray).
Remove the document following the procedure below.
(1)If printing is in progress, press the Stop/Reset button.
(2)Turn off the machine.
(3)If a
(4)Raise the Paper Release Lever (A), then remove the jammed page from under the roller to the Document Feeder Cover side.
(A)
(5)Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure in “Document jams in the ADF (inner side).” on page 154.
(6)Press down the Paper Release Lever (A), close the Document Feeder Cover, then turn on the machine.
zWhen rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact your Canon service representative.
Note
The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading capacity. See “Original Document Requirements” on page 16.
If the document still jams, use the Platen Glass instead.
Troubleshooting 153