Message

Action

“Document size is too long. Redo

The document is too long or is jammed in the ADF. Remove the document page

operation after checking document on

jammed in the ADF, then press the OK button. When the error is cleared, make

ADF and pressing OK.”

sure that the document you are loading meets the machine’s requirements

 

before redoing the operation. See “Original Document Requirements” on

 

page 16 and “Document Jams in the ADF” on page 152.

“Document size not suitable for two-

Two-sided scanning can be used only for A4 or Letter-sized documents. Press

sided scanning. Press OK to cancel

the OK button to discharge the document, and rescan the document one side at

operation and discharge document.”

a time.

“This paper is not compatible with

The Page size or Paper size setting in the printer driver is not compatible with

duplex printing. Remove the paper and

automatic duplex printing. Make sure that the paper size suitable for automatic

press OK.”

duplex printing is specified. The sizes of media suitable for automatic duplex

 

printing are A4, Letter, A5, B5, and 5" x 7".

 

Load the paper of suitable size, then press the OK button on the machine.

“Auto redial”

The machine is waiting to redial the recipient’s number because the line was

 

busy or the recipient did not answer when you tried to send a document. Wait for

 

the machine to automatically redial the number. If you want to cancel automatic

 

redialing, wait until the machine starts dialing the number, then press the Stop/

 

Reset button. You can also delete the document from memory. See “Document

 

Stored in Memory” on page 99.

“This group dial cannot be used.

You selected a coded speed dial code in which a group is registered with the

Coded dial ##”

Hook button pressed.

 

In this way, a coded speed dial code in which a group is registered cannot be

 

used.

 

* “##” represents a two-digit number.

“This group dial cannot be used.

You pressed a One-touch Speed Dial button in which a group is registered with

One-touch ##”

the Hook button pressed.

 

In this way, a One-touch Speed Dial button in which a group is registered

 

cannot be used.

 

* “##” represents a two-digit number.

“Hang up the phone.”

The handset is not placed in the handset cradle correctly. Replace the handset

 

correctly.

“Try again in black & white.”

The recipient’s fax machine is not color-compatible. Press the Black button to

 

resend the faxes. Alternatively, you can set Color TX to Send in black & white.

 

Refer to “Color TX” in “Device Settings” of the User’s Guide on-screen manual.

“Failed to connect.”

The telephone line cable with a modular plug is not plugged in properly, or Dial

 

tone detect is set to ON. Make sure that the cable is plugged in properly, and

 

resend the fax after a while. If you still cannot send the fax, set Dial tone detect

 

to OFF. Refer to “Dial tone detect” in “Device Settings” of the User’s Guide on-

 

screen manual.

136Troubleshooting