Message | Action |
“Document size is too long. Redo | The document is too long or is jammed in the ADF. Remove the document page |
operation after checking document on | jammed in the ADF, then press the OK button. When the error is cleared, make |
ADF and pressing OK.” | sure that the document you are loading meets the machine’s requirements |
| before redoing the operation. See “Original Document Requirements” on |
| page 16 and “Document Jams in the ADF” on page 152. |
“Document size not suitable for two- | |
sided scanning. Press OK to cancel | the OK button to discharge the document, and rescan the document one side at |
operation and discharge document.” | a time. |
“This paper is not compatible with | The Page size or Paper size setting in the printer driver is not compatible with |
duplex printing. Remove the paper and | automatic duplex printing. Make sure that the paper size suitable for automatic |
press OK.” | duplex printing is specified. The sizes of media suitable for automatic duplex |
| printing are A4, Letter, A5, B5, and 5" x 7". |
| Load the paper of suitable size, then press the OK button on the machine. |
“Auto redial” | The machine is waiting to redial the recipient’s number because the line was |
| busy or the recipient did not answer when you tried to send a document. Wait for |
| the machine to automatically redial the number. If you want to cancel automatic |
| redialing, wait until the machine starts dialing the number, then press the Stop/ |
| Reset button. You can also delete the document from memory. See “Document |
| Stored in Memory” on page 99. |
“This group dial cannot be used. | You selected a coded speed dial code in which a group is registered with the |
Coded dial ##” | Hook button pressed. |
| In this way, a coded speed dial code in which a group is registered cannot be |
| used. |
| * “##” represents a |
“This group dial cannot be used. | You pressed a |
the Hook button pressed. | |
| In this way, a |
| cannot be used. |
| * “##” represents a |
“Hang up the phone.” | The handset is not placed in the handset cradle correctly. Replace the handset |
| correctly. |
“Try again in black & white.” | The recipient’s fax machine is not |
| resend the faxes. Alternatively, you can set Color TX to Send in black & white. |
| Refer to “Color TX” in “Device Settings” of the User’s Guide |
“Failed to connect.” | The telephone line cable with a modular plug is not plugged in properly, or Dial |
| tone detect is set to ON. Make sure that the cable is plugged in properly, and |
| resend the fax after a while. If you still cannot send the fax, set Dial tone detect |
| to OFF. Refer to “Dial tone detect” in “Device Settings” of the User’s Guide on- |
| screen manual. |
136Troubleshooting