Cisco Systems 6000 Contacting TAC by Telephone

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Catalyst 6000 Family Content Switching Module Installation and Configuration Note
78-11631-02 Rev. A0
Obtaining Technical Assistance
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.