Chapter 3 Placing a Call and Other Basic Phone Tasks

Making Telephone Calls

Ending a Call, page 3-4

Muting a Call, page 3-5

Putting a Call on Hold, page 3-6

Transferring a Call to Another Extension, page 3-7

Redialing the Last Number Dialed, page 3-8

How to Get Notified When a Busy Line is Available Using Cisco Call Back, page 3-8

Storing and Retrieving a Call Using Call Park, page 3-9

Answering Calls on Another Extension Using Call Pickup, page 3-10

Placing a Call

Table 3-1lists the different ways you can place a call with your Cisco IP Phone.

Table 3-1 Placing calls on your Cisco IP Phone

If you want to...

Then...

 

 

use the receiver

Lift the handset and dial the number.

 

 

dial from one of your multiple

Press the line button that corresponds with your extension and dial

lines

the number that you want to reach.

 

 

make a new call on the current

Press the NewCall softkey and dial the number.

line

 

 

 

 

dial with the phone on hook

From the main screen, dial the number and press the Dial softkey.

 

 

 

The phone will not produce a dial tone until after you press the Dial

 

 

 

softkey.

 

 

 

You can also press a line button, the Headset button, the Speaker

 

 

 

button, or lift the receiver to place the call.

 

 

 

Note If you are dialing with the phone on hook, you cannot use *

 

 

 

or # as the leading digit. If you need to use these keys, dial

 

 

 

with the phone off hook.

 

 

use a headset

Press the Headset button and dial the number.

 

 

use the speakerphone

Press the Speaker button and dial the number.

 

 

 

 

 

 

 

Cisco IP Phone 7960 and 7940 Series User Guide

 

 

3-2

 

 

78-10182-08

 

 

 

 

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Cisco Systems 7940, 7960 manual Placing a Call, If you want to Then