Cisco Systems 7960, 7940 manual How to Pick Up Calls Within Your Group

Chapter 3 Placing a Call and Other Basic Phone Tasks

Making Telephone Calls

•Putting a Call on Hold, page 3-6

•Redialing the Last Number Dialed, page 3-8

How to Pick Up Calls Within Your Group

Call pickup allows you to pick up incoming calls within your own group. A “group” in this sense is any consolidation of Cisco IP Phone extensions, as defined by your system administrator. For example, your group might contain co-workers in neighboring offices or cubes.

Activate call pickup so that an incoming call delivered to another extension in your group rings on your extension.

Procedure

Step 1 Press any available line button on your Cisco IP Phone.

Step 2 Press the PickUp softkey. The call now rings on your phone.

Step 3 Answer the incoming call.

Tip If there is more than one incoming call involved when you activate call pickup, the first unanswered call will ring at your phone.

Related Topics

•Storing and Retrieving a Call Using Call Park, page 3-9

•How to Pick Up Calls Outside of Your Group, page 3-11

How to Pick Up Calls Outside of Your Group

Group call pickup allows you to pick up incoming calls within your own group or in other groups. A “group” might contain co-workers in neighboring offices or cubes.

You must dial the appropriate call pickup group number when using this feature. A call pickup group number is provided to you by your system administrator.

	Cisco IP Phone 7960 and 7940 Series User Guide
78-10182-08		3-11