Transferring Calls | Cisco Systems 7961G-GE, 7941G-GE instruction

You can use these additional methods to view multiple calls on multiple lines:

	If you want to...	Then...

	View calls on another	1. Press			.
	line	2. Immediately press the line button					.
	line



	See an overview of line	Press			for the highlighted line.
	See an overview of line	Press			for the highlighted line.
	activity (one call per
	activity (one call per	The phone switches to call overview mode, displaying one call per line. The
	line)
	line)	displayed call is either the active call or the held call with the longest

		duration.
		To return to standard viewing mode, press						, then immediately press the
		line button.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

	If you want to...	Then...

	Transfer a call without	1. From an active call, press Transfer.
	talking to the transfer	2.	Enter the target number.
	recipient	2.	Enter the target number.
	recipient	3.	Press Transfer again to complete the transfer or EndCall to cancel.
		3.
		Note If your phone supports on-hook transfer, you can alternately
			complete the transfer by hanging up.

	Talk to the transfer	1.	From an active call, press Transfer.
	recipient before transferring	2.	Enter the target number.
	a call (consult transfer)	2.	Enter the target number.
	a call (consult transfer)	3.	Wait for the transfer recipient to answer.
		3.	Wait for the transfer recipient to answer.
		4.	Press Transfer again to complete the transfer or EndCall to cancel.
		Note If your phone supports on-hook transfer, you can alternately
			complete the transfer by hanging up.

	Redirect a call to your voice	Press iDivert. The call is automatically transferred to your voice
	messaging system	message greeting. You can use iDivert with a call that is active, ringing,
		or on hold.

28	OL-8164-01

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Cisco Systems 7961G-GE, 7941G-GE warranty Transferring Calls

Contents

Including License and Warranty Page Common Phone Tasks Button Icons Contents Speed Dialing Advanced Call Handling Accessing Voice Messages Configuring Features and Services on the Web OL-8164-01 Using this Guide Getting StartedIf you want to Then Safety and Performance Information Finding Additional InformationWaarschuwing Belangrijke Veiligheidsinstructies Varoitus Tärkeitä Turvallisuusohjeita Warnung Wichtige Sicherheitshinweise Avvertenza Importanti Istruzioni Sulla Sicurezza Aviso Instruções Importantes DE Segurança Varning! Viktiga Säkerhetsanvisningar Spara Dessa Anvisningar Guarde Estas Instruções GEM Disse Anvisninger OL-8164-01 Getting Started When connecting cables Using an External Power SupplyPower Outage Accessibility Features Using External Devices Connecting Your Phone Adjusting the Footstand Adjusting the Handset RestRegistering with Taps Headset Information Audio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and Hardware Cisco Unified IP Phone 7961G and 7961G-GE Description Description For more information, see Understanding Phone Screen Features Cleaning the Phone Screen Understanding Feature Buttons and Menus Understanding the Help System on Your Phone Understanding Lines vs. Calls Understanding Line and Call IconsIcon Understanding Feature Availability Basic Call Handling Placing a Call-Basic OptionsTips Placing a Call-Additional Options Corporate Answering a Call PersonalDirectory to log Choose Personal Address Book Using Hold and Resume Ending a CallEndCall Or EndCall Using Mute Switching Between Multiple CallsViewing Multiple Calls Transferring Calls Forwarding All Calls to Another Number Using Do Not Disturb Device Configuration Call PreferencesDo Not Disturb Making Conference Calls Understanding Types of Conference CallsStarting and Joining a Standard Conference Press ConfList Starting or Joining a Meet-Me Conference Call Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Using a Shared Line Understanding Shared LinesRemote-in-Use Icon Sharing Call Information and Barging Adding Yourself to a Shared-Line Call BargeCBarge Storing and Retrieving Parked Calls Press Private Making and Receiving Secure Calls Using Cisco Extension Mobility Using BLF to Determine a Line State Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer If you Then Using Phone Settings Customizing Rings and Message IndicatorsUser Preferences Rings Customizing the Phone Screen User Preferences ContrastUser Preferences Background Images Using Call Logs and Directories Using Call LogsEditDial Missed Calls , Placed Calls , or Received Calls Directory Dialing Missed Calls, Placed Calls, or Received Calls Using Corporate Directory on Your Phone Corporate Directory exact name can varyTip Using Personal Directory on Your Phone Submit Press Fast Dial Personal Directory Personal Fast Dials Tips Accessing Voice Messages Accessing Your User Options Web Pages Customizing Your Phone on the WebIf you want to Then do this Options Device Configuring Features and Services on the Web Using Personal Directory on the WebIf you want to Then do this after you log Choose User Options Personal Address Book Choose User Options Fast Dials Click Add New Setting Up Speed Dials on the Web Click Speed Dials Setting Up Phone Services on the Web Click Phone ServicesClick Service URL Controlling User Settings on the Web Choose User Options User Settings Controlling Line Settings on the Web Click Line Settings Change the ring pattern Select a device Per line Using Cisco WebDialer Network Configuration Host Name Phone number in a WebDialer-enabled online directory Understanding Additional Configuration Options If you Then For more information Understanding Additional Configuration Options Troubleshooting Your Phone General TroubleshootingSymptom Explanation Viewing Phone Administration Data Using the Quality Reporting ToolNetwork Configuration and select the network If you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Replacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA Number OL-8164-01 Index OL-8164-01 Page OL-8164-01 See also QRT OL-8164-01 Page USA