Using Mute, Viewing Multiple Calls | Cisco Systems 7941G-GE manual

Basic Call Handling

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset.

If you want to...	Then...

Toggle Mute on	Press	.

Toggle Mute off	Press	.

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

	If you want to...	Then...

	Switch between	1.	Make sure the call that you want to switch to is highlighted.
	connected calls on one	2.	Press Resume.
	line	2.	Press Resume.
	line		Any active call is placed on hold and the selected call is resumed.


	Switch between	Press			for the line that you are switching to.
	connected calls on
	connected calls on	If a single call is holding on the line, the call automatically resumes. If
	different lines
	different lines	multiple calls are holding, highlight the appropriate call and press Resume.


	Switch from a	Press Answer, or if the call is ringing on a different line press				(flashing).
	connected call to	Any active call is placed on hold and the selected call is resumed.
	answer a ringing call

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

•Calls with the highest precedence and longest duration display at the top of the list.

•Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP)

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Cisco Systems 7941G-GE, 7961G-GE warranty Using Mute, Switching Between Multiple Calls, Viewing Multiple Calls

Contents

Including License and Warranty Page Common Phone Tasks Button Icons Contents Advanced Call Handling Speed Dialing Configuring Features and Services on the Web Accessing Voice Messages OL-8164-01 If you want to Then Using this GuideGetting Started Waarschuwing Belangrijke Veiligheidsinstructies Safety and Performance InformationFinding Additional Information Warnung Wichtige Sicherheitshinweise Varoitus Tärkeitä Turvallisuusohjeita Aviso Instruções Importantes DE Segurança Avvertenza Importanti Istruzioni Sulla Sicurezza Spara Dessa Anvisningar Varning! Viktiga Säkerhetsanvisningar Guarde Estas Instruções GEM Disse Anvisninger OL-8164-01 Getting Started Power Outage When connecting cablesUsing an External Power Supply Using External Devices Accessibility Features Connecting Your Phone Registering with Taps Adjusting the FootstandAdjusting the Handset Rest Audio Quality Subjective to the User Headset Information Understanding Buttons and Hardware An Overview of Your Phone Cisco Unified IP Phone 7961G and 7961G-GE Description Description For more information, see Cleaning the Phone Screen Understanding Phone Screen Features Understanding the Help System on Your Phone Understanding Feature Buttons and Menus Icon Understanding Lines vs. CallsUnderstanding Line and Call Icons Understanding Feature Availability Tips Basic Call HandlingPlacing a Call-Basic Options Corporate Placing a Call-Additional Options Choose Personal Address Book Answering a CallPersonal Directory to log Or EndCall Using Hold and ResumeEnding a Call EndCall Viewing Multiple Calls Using MuteSwitching Between Multiple Calls Transferring Calls Forwarding All Calls to Another Number Do Not Disturb Using Do Not DisturbDevice Configuration Call Preferences Starting and Joining a Standard Conference Making Conference CallsUnderstanding Types of Conference Calls Press ConfList Starting or Joining a Meet-Me Conference Call Speed Dialing Advanced Call Handling Picking Up a Redirected Call on Your Phone Sharing Call Information and Barging Using a Shared LineUnderstanding Shared Lines Remote-in-Use Icon CBarge Adding Yourself to a Shared-Line CallBarge Press Private Storing and Retrieving Parked Calls Making and Receiving Secure Calls Using BLF to Determine a Line State Using Cisco Extension Mobility Obtaining a Headset Using a Handset, Headset, and Speakerphone If you Then Using AutoAnswer User Preferences Rings Using Phone SettingsCustomizing Rings and Message Indicators User Preferences Background Images Customizing the Phone ScreenUser Preferences Contrast Missed Calls , Placed Calls , or Received Calls Using Call Logs and DirectoriesUsing Call Logs EditDial Missed Calls, Placed Calls, or Received Calls Directory Dialing Tip Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Submit Using Personal Directory on Your Phone Personal Directory Personal Fast Dials Press Fast Dial Tips Accessing Voice Messages Options Device Accessing Your User Options Web PagesCustomizing Your Phone on the Web If you want to Then do this Choose User Options Personal Address Book Configuring Features and Services on the WebUsing Personal Directory on the Web If you want to Then do this after you log Click Add New Choose User Options Fast Dials Click Speed Dials Setting Up Speed Dials on the Web Click Service URL Setting Up Phone Services on the WebClick Phone Services Choose User Options User Settings Controlling User Settings on the Web Click Line Settings Controlling Line Settings on the Web Change the ring pattern Select a device Per line Using Cisco WebDialer Phone number in a WebDialer-enabled online directory Network Configuration Host Name If you Then For more information Understanding Additional Configuration Options Understanding Additional Configuration Options Symptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Network Configuration and select the network Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty Terms To Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware OL-8164-01 Index OL-8164-01 Page OL-8164-01 See also QRT OL-8164-01 Page USA