Advanced Call Handling, Speed Dialing | Cisco Systems 7961G-GE

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

•Speed-dial buttons

•Abbreviated Dialing

•Fast Dials

Note	•	To set up speed-dial buttons and Abbreviated Dial, you must access your User Options
		web pages. See “Accessing Your User Options Web Pages” section on page 52.
	• To set up Fast Dials, you must access the Personal Directory feature. See “Using Personal
		Directory on Your Phone” section on page 48.
	•	Alternately, your system administrator can configure speed-dial features for you.

If you want to...	Then...

Use speed-dial	1.	Set up speed-dial buttons. See the “Setting Up Speed Dials on the Web”
buttons		section on page 55.
	2.	To place a call, press	(a speed-dial button).
	Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can
		see if the speed-dial number is busy before dialing. See the “Using BLF to
		Determine a Line State” section on page 40.

Use Abbreviated	1. Set up Abbreviated Dialing codes. See the “Setting Up Speed Dials on the
Dial		Web” section on page 55.
	2.	To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Use Fast Dial	1.	Create a Personal Address B ook entry and assign a Fast Dials code. See
		“Using Personal Directory on the Web” section on page 53.
	2.	To place a call, access the Fast Dial service on your phone. See the “Using
		Personal Directory on Your Phone” section on page 48.

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Cisco Systems 7961G-GE, 7941G-GE warranty Advanced Call Handling, Speed Dialing

Contents

Including License and Warranty Page Common Phone Tasks Button Icons Contents Speed Dialing Advanced Call Handling Accessing Voice Messages Configuring Features and Services on the Web OL-8164-01 Using this Guide Getting StartedIf you want to Then Safety and Performance Information Finding Additional InformationWaarschuwing Belangrijke Veiligheidsinstructies Varoitus Tärkeitä Turvallisuusohjeita Warnung Wichtige Sicherheitshinweise Avvertenza Importanti Istruzioni Sulla Sicurezza Aviso Instruções Importantes DE Segurança Varning! Viktiga Säkerhetsanvisningar Spara Dessa Anvisningar Guarde Estas Instruções GEM Disse Anvisninger OL-8164-01 Getting Started When connecting cables Using an External Power SupplyPower Outage Accessibility Features Using External Devices Connecting Your Phone Adjusting the Footstand Adjusting the Handset RestRegistering with Taps Headset Information Audio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and Hardware Cisco Unified IP Phone 7961G and 7961G-GE Description Description For more information, see Understanding Phone Screen Features Cleaning the Phone Screen Understanding Feature Buttons and Menus Understanding the Help System on Your Phone Understanding Lines vs. Calls Understanding Line and Call IconsIcon Understanding Feature Availability Basic Call Handling Placing a Call-Basic OptionsTips Placing a Call-Additional Options Corporate Directory to log Answering a CallPersonal Choose Personal Address Book EndCall Using Hold and ResumeEnding a Call Or EndCall Using Mute Switching Between Multiple CallsViewing Multiple Calls Transferring Calls Forwarding All Calls to Another Number Using Do Not Disturb Device Configuration Call PreferencesDo Not Disturb Making Conference Calls Understanding Types of Conference CallsStarting and Joining a Standard Conference Press ConfList Starting or Joining a Meet-Me Conference Call Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Remote-in-Use Icon Using a Shared LineUnderstanding Shared Lines Sharing Call Information and Barging Adding Yourself to a Shared-Line Call BargeCBarge Storing and Retrieving Parked Calls Press Private Making and Receiving Secure Calls Using Cisco Extension Mobility Using BLF to Determine a Line State Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer If you Then Using Phone Settings Customizing Rings and Message IndicatorsUser Preferences Rings Customizing the Phone Screen User Preferences ContrastUser Preferences Background Images EditDial Using Call Logs and DirectoriesUsing Call Logs Missed Calls , Placed Calls , or Received Calls Directory Dialing Missed Calls, Placed Calls, or Received Calls Using Corporate Directory on Your Phone Corporate Directory exact name can varyTip Using Personal Directory on Your Phone Submit Press Fast Dial Personal Directory Personal Fast Dials Tips Accessing Voice Messages If you want to Then do this Accessing Your User Options Web PagesCustomizing Your Phone on the Web Options Device If you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Personal Address Book Choose User Options Fast Dials Click Add New Setting Up Speed Dials on the Web Click Speed Dials Setting Up Phone Services on the Web Click Phone ServicesClick Service URL Controlling User Settings on the Web Choose User Options User Settings Controlling Line Settings on the Web Click Line Settings Change the ring pattern Select a device Per line Using Cisco WebDialer Network Configuration Host Name Phone number in a WebDialer-enabled online directory Understanding Additional Configuration Options If you Then For more information Understanding Additional Configuration Options Troubleshooting Your Phone General TroubleshootingSymptom Explanation Network Configuration and select the network Viewing Phone Administration DataUsing the Quality Reporting Tool If you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Replacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA Number OL-8164-01 Index OL-8164-01 Page OL-8164-01 See also QRT OL-8164-01 Page USA