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Cisco Unity Express 8.0 Voice-Mail System

User’s Guide for Advanced Features

OL-23857-01

First Published: October 26, 2010

This guide provides information about using some of the advanced voice-mail features of your Cisco Unity Express voice-mail system. It describes how to access these features by dialing in to the Cisco Unity Express system using your Cisco Unified IP phone. Information is also provided about using Cisco VoiceView Express. Use this guide together with the documents listed in the “Related Documents” section on page 3.

Contents

•Restrictions, page 2

•Related Documents, page 3

Part I—Cisco Unity Express Voice-Mail System (Call-in)

•Accessing Cisco Unity Express by Phone, page 4

•Logging in Without Entering Your PIN, page 4

•Voice-mail Options, page 5

•Calling the Message Sender Using Live Reply, page 5

•Managing Fax Messages, page 6

•Delivering Nonsubscriber Messages, page 8

•Accessing Setup Options, page 9

•Managing Greetings, page 9

•Setting Up Message Notification, page 12

•Setting up Cascading Notification, page 18

•Using Distribution Lists, page 20

•Changing Your Password, page 27

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Cisco Systems OL-23857-01 manual Contents

Contents

Contents Restrictions Related Topic Document Title or URL Related Documents Logging in Without Entering Your PIN Accessing Cisco Unity Express by Phone Voice-mail Options Calling the Message Sender Using Live ReplyOption To manage fax messages Managing Fax Messages Option Description Setting Up and Using a Printer for Faxes Delivering Nonsubscriber Messages Accessing Message Options Managing Greetings Accessing Setup OptionsRecording the Message Greetings Default Precedence Rules Rerecording Your Current Greeting Managing GreetingsTurning Greetings On and Off Rerecording Your Standard Greeting Setting Up Message NotificationRerecording Your Alternate Greeting Reviewing All Greetings Choosing the Device to Notify Accessing the Notification Menu Changing the Notification Phone Number Configuring the Notification Schedule Setting Extra Digits If You Entered Press Changing the Schedule for All Days Changing the Schedule for a Specific Day Changing Notification Preferences Setting up Cascading Notification Adding Cascading Notification Rules Playing Your Cascading Notification Rules Changing Cascading Notification Rules Using Distribution ListsDeleting Cascading Notification Rules Configuring Private Distribution Lists Accessing the Distribution Lists MenuReviewing Your Private Distribution Lists Modifying a Private Distribution List Adding a Private Distribution List Adding a Member to a Private Distribution List Deleting a Private Distribution List Configuring Public Distribution ListsReviewing Public Distribution Lists Modifying a Public Distribution List Adding a Public Distribution ListAdding a Member to a Public Distribution List Recording the Name of a Public Distribution List Removing a Member from a Public Distribution List Changing Your Recorded Name Changing Your PasswordDeleting a Public Distribution List Recording a Live Conversation What to Do When Receiving Notifications by Phone Downloading Voice-mail Messages Receiving Voice-mail Messages in Your E-mailIf You Receive Meaning Private Voice-Mail Messages After Receiving Voice-Mail MessagesBroadcast Messages Page Personal Mailbox Menu Supported Cisco Unified IP Phones for VoiceView Express Logging In To VoiceView Express Press Services Logging In if Your PIN is Expired Retrieving and Sending Messages in VoiceView ExpressLogging In Limitations for VoiceView Express Information About Soft Keys for Voice-Mail Messages FwdMsg DeleteHome Listen Printing a Fax Listening to Voice MessagesReplying to a Voice Message Choose 1, Print to Fax Number, then press Select Forwarding a Fax or Voice Message Accessing Live Reply in VoiceView ExpressChoose 2 Call extension. Press Select Sending Voice Messages Specifying Delivery Time Setting up Nonsubscriber Message Delivery Listen to Recorded Message-Play message to be sent Managing Your Inbox Changing the Sort Order of Your Inbox Personalizing Your SettingsFiltering Messages in Your Inbox Managing Your Greetings Managing Message Settings Editing the Notification Schedule Changing Your PIN Logging In to General Delivery Mailboxes Configuring Your Zero-out NumberRecording Your Name Administering Broadcast Messages Choose Select Locations Sending Broadcast Messages to Select Locations Specifying Start or End Time Where to Go Next Disclaimer for Recording a Conversation OL-23857-01