Voice-mail Options

Voice-mail Options

After dialing in to Cisco Unity Express, you can choose the following options from the main menu:

Option

Description

1Listen to new messages. See the Cisco Unity Express Voice-Mail System Quick Start Guide for more information.

Access the Live Reply function. See the “Calling the Message Sender Using Live Reply” section on page 5.

Manage fax messages. See the “Managing Fax Messages” section on page 6.

2Send a message. See the Cisco Unity Express Voice-Mail System Quick Start Guide for more information.

Access the nonsubscriber delivery function. See the “Delivering Nonsubscriber Messages” section on page 8.

3Listen to old messages. See the Cisco Unity Express Voice-Mail System Quick Start Guide for more information.

4Access setup options, such as voice-mail greetings, distribution lists, passwords, message notification, and cascading notification. See the “Accessing Setup Options” section on page 9.

Calling the Message Sender Using Live Reply

Note To call the message sender using the live reply function, the function must first be activated by your system administrator.

When listening to a message, you can request the system to dial the message-sender to initiate a live conversation. This function is available when listening to new, saved, or deleted voice messages from subscribers or from non-subscribers where caller ID is available.

To access the live reply function, press 44 (4 pressed twice) on the dial pad while listening to the message. Cisco Unity Express attempts to establish a call to the message sender. Depending on the identifying information contained in the message, you will hear a prompt with some or all of the following: “calling <spoken name> at extension <calling number> at <remote location identifier>.”

Note If you activate this function, you will not be returned to your voice-mail session on termination of the call. You must redial your voice mail access number.

Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features

 

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Cisco Systems OL-23857-01 manual Voice-mail Options, Calling the Message Sender Using Live Reply