Compaq M300 manual Solving CD-ROM and DVD-ROM Drive Problems, 15-8Troubleshooting

15-8Troubleshooting

Solving CD-ROM and DVD-ROM Drive

Problems

Solving CD-ROM Drive and DVD-ROM Drive Problems

Problem

System does not recognize a CD-ROM drive or DVD-ROM drive.

CD-ROM drive or DVD-ROM drive cannot read a CD-ROM or DVD-ROM.

Possible Cause

The drive is not seated properly.

System software does not support the drive.

The drive is damaged.

The computer is running a retail version of the operating system, and the drive was inserted while the system was on or in Suspend (Standby) or Hibernation.

The CD-ROM or DVD-ROM is upside down.

Solution

Remove, then reinsert the drive.

Install appropriate drivers and/or system ROM upgrade.

To verify that the problem is with the drive, try using another drive in the same bay.

1.Shut down the computer

2.Reinsert the drive

3.Turn on the computer.

Turn over the CD-ROM or DVD-ROM.

Continued