Manuals / Compaq / Computer Equipment / Personal Computer

Compaq M300 manual Appendix a

Models: M300

1 195

Download 195 pages 10.06 Kb

Page 11

x

Chapter 14

Configuration and Diagnostic Utilities

Selecting Computer Setup or Compaq Diagnostics for Windows	14-1
Using Computer Setup	14-2
Selecting from the File Menu	14-2
Selecting from the Security Menu	14-3
Selecting from the Advanced Menu	14-5
Using Compaq Diagnostics for Windows	14-6
Displaying System Information	14-7
Running a Diagnostic Test	14-7

Chapter 15

Troubleshooting

Quick Solutions Checklist	15-1
Solving Audio Problems	15-2
Solving Battery Problems	15-4
Solving Drive Problems	15-7
Solving Hard Drive Problems	15-7
Solving CD-ROM and DVD-ROM Drive Problems	15-8
Solving Diskette and SuperDisk LS-120 Drive Problems	15-10
Solving Infrared Problems	15-11
Solving Keyboard and Pointing Device Problems	15-14
Solving Memory Problems	15-15
Solving Modem Problems	15-15
Solving PC Card Problems	15-21
Solving Power Problems	15-22
Solving Screen Problems	15-24
Solving USB Problems	15-25

Appendix A

Compaq Customer Support

Using the Worldwide Web	A-1
Preparing to Call Technical Support	A-1
Worldwide Telephone Numbers	A-3

Image 11

Compaq M300 manual Appendix a

Contents

Compaq Armada M300 Series of Personal Computers Documentation Survey Business Reply Mail First Edition June Part Number Compaq Computer Corporation Compaq Armada M300 SeriesCompaq Armada M300 Series Reference Guide Contents Managing Power Vii Upgrading Your ComputerViii Using Audio FeaturesSecuring the Computer Intelligent ManageabilityAppendix a Appendix B Xii Appendix DXiii Text ConventionsDamage to equipment or loss of information Symbols in TextXiv About This Guide Could result in bodily harm or loss of lifeFinding Information Identifying Packing Box ContentsGetting Started Function Identifying Hardware Components2Getting Started ComponentTo-2-prong plug adapter Japan only Component Function Taking a Look at the ComputerTop Components Top ComponentsTop7Components 2Taking a Look at the ComputerLeft Side Components Left Side ComponentsPC Card slot Air intake vents Air exhaust vents Right Side ComponentsRight Side Components 4Taking a Look at the ComputerOpens the computer Front ComponentsFront Components Rear Components Rear ComponentsProduces sound Bottom ComponentsBottom Components 8Taking a Look at the Computer Connecting the Diskette DriveExternal Diskette Drive Disconnecting the Diskette Drive Versatile Battery PackIdentifying Keyboard1 Components Using the KeyboardUsing the Pointing Device Navigating with the TouchPad TouchPad Procedures2Using the Keyboard ProcedureScroll Lock+Scroll Lock+F3 Using HotkeysSetting TouchPad Preferences Hotkeys Switching the Display and ImageAdjusting System Volume TaskInitiating Quick Controls Setting a Power Conservation LevelViewing Battery Charge Status Displaying System Information Adjusting Screen BrightnessEnabling the Eurocurrency Symbol 6Using the KeyboardOperating the Keypad Keys as Standard Keys Using the Embedded Numeric KeypadToggling thenKeypad On and Off Enabling the Keypad at Startup 8Using the KeyboardRecommended Power Source Managing PowerSelecting a Power Source Selecting a Power SourceAdapter 2Managing PowerSelecting a Power Source Standby or Hibernation Beginning, Leaving, or Resuming Your WorkResult 4Managing PowerPower/suspend* light turns off Beginning, Leaving, or Resuming Your WorkInitiate Press Fn + suspend button Managing Low-Battery ConditionsIdentifying Low-Battery Conditions Beginning, Leaving, or Resuming Your Work6Managing Power Resolving Low-Battery ConditionsIf you are charging the battery pack in the computer Charging a Battery Pack8Managing Power Monitoring the Charge in a Battery PackUsing the Battery Meter or Power Meter Icon Using the Battery Charge Level LightsUsing the Battery Status Tab Windows NT Using the Power or Power Meter Tab10Managing Power Windows 95 and WindowsCalibrating a Battery Pack Running a Calibration 12Managing PowerStopping a Calibration Changing the Primary Battery PackBattery Pack Location Computer battery bay14Managing Power Removing the Primary Battery PackInstalling the Primary Battery Pack 16Managing Power Storing the Battery Pack Storage Time Using Power PreferencesRecommended Battery Pack Storage Temperatures 18Managing PowerSettings tab. Select Custom, then enter Your preferences Setting Power Preferences in Windows 95 or Windows NTSetting Power Preferences in Windows 95 or Windows NT Procedure from Control PanelSettings tab, then select the On or Off Button 20Managing PowerSetting Power Preferences in Windows 95 or Windows NT Set Hibernation timeoutSetting Power Preferences in Windows Turning Auto Insert Notification On or Off Conserving Battery PowerBattery Power Conservation Checklist 22Managing PowerConserving Battery Power in Windows 24Managing Power Conserving Battery Power in Windows NTMemory Managing Random Access Memory RAMUpgrading Your Computer 2Upgrading Your Computer Removing or Inserting a Memory Expansion BoardPage 4Upgrading Your Computer Page 6Upgrading Your Computer Hard DrivesRemoving the Primary Hard Drive Inserting the Primary Hard Drive 8Upgrading Your Computer Caring for Drives Changing the Startup Sequence with MultiBootBay 10Upgrading Your ComputerDocking Devices Connecting the Computer 2Mobile Expansion Unit on select models Disconnecting the ComputerDocking and Undocking to a Compatible Docking Device 4Mobile Expansion Unit on select models Connecting the AC AdapterTurning Equipment On and Off Connecting External Devices 6Mobile Expansion Unit on select models Operating External DevicesDrive Devices Bay Device Bay Location Drives SupportRemoving a MultiBay Device Drives Support8Mobile Expansion Unit on select models Inserting a MultiBay DeviceRemoving the Diskette Drive from Diskette Drive Bay 10Mobile Expansion Unit on select models Inserting the Diskette Drive into the Diskette Drive Bay Connecting the Modem Cable Selecting Communications Software Configuring the ModemRecommended Settings 2Using an Internal Modem available on select modelsSetting Modem Preferences Using the ModemUsing Modem Commands and Dial Modifiers Installing and loading fax communication software 4Using an Internal Modem available on select modelsUsing a Country-Specific Modem Adapter Using the Modem While Traveling Internationally6Using an Internal Modem available on select models Selecting a Country-Specific Modem ConfigurationTravel Connection Checklist Page Inserting or Removing a PC Card Using PC CardsConfiguring a PC Card Inserting a PC Card 2Using PC CardsRemoving a PC Card 4Using PC Cards Using the Internal Microphone Stereo Speakers Using Audio Features2Using Audio Features To Connect This Device Use This Jack Connecting an External Audio DeviceConnecting a Device to the Microphone Jack Selecting an Audio Connector4Using Audio Features Connecting a Device to Stereo Speaker/Headphone JackUsing the Fn+F5 hotkeys Adjusting Volume10-1 Using the Infrared PortCommunicating with Infrared Enabling the Infrared Port Configuring the Infrared Port10-2Using the Infrared Port 10-3 Securing the Computer Security Features Quick ReferenceIf You Forget a Password Security Features Quick Reference11-2Securing the Computer Using a Power-On PasswordSetting, Changing, or Deleting a Power-On Password 11-3 Using Quick ControlsEntering a Power-On Password Setting, Changing, or Deleting Quick Control Preferences11-4Securing the Computer Using a Setup PasswordInitiating QuickLock Manually Exiting QuickLock11-5 Entering a Setup Password11-6Securing the Computer Using DriveLock11-7 Protecting a Hard Drive with DriveLock11-8Securing the Computer Accessing a Protected Hard Drive11-9 Disabling a Device11-10Securing the Computer Securing the Computer Hard Drive Bay11-11 Connecting an Optional Cable Lock12-1 Intelligent ManageabilityFinding Intelligent Manageability Help 12-2Intelligent Manageability Using Fault Management AlertsIdentifying a Fault Management Alert Setting Fault Management Alert PreferencesUpdating the System Maintenance, Shipping, TravelObtaining Customized Update Information with Info Messenger Obtaining Software Updates Enhancements by Subscription13-2Maintenance, Shipping, and Travel Displaying the Version of the Installed System ROM13-3 Installing a System ROM from a DisketteObtaining a System ROM 13-4Maintenance, Shipping, and Travel Reinstalling SoftwareReplacing the Lithium Real-time Clock Battery 13-5 Caring for the ComputerTraveling with the Computer 13-6Maintenance, Shipping, and TravelPreparing the Computer for Shipping or Travel 13-7 14-1 Configuration and Diagnostic UtilitiesSelecting Computer Setup or Compaq Diagnostics for Windows Selecting from the File Menu Using Computer Setup14-2Configuration and Diagnostic Utilities Selecting from the File Menu14-3 Setup password Power-On password DriveLock passwordsSelecting from the Security Menu Selecting from the Security MenuSelecting from the Security Menu 14-4Configuration and Diagnostic Utilities14-5 Change the Computer Setup language Boot OptionsSelecting from the Advanced Menu Selecting from the Advanced MenuSelecting from the Advanced Menu Using Compaq Diagnostics for Windows14-6Configuration and Diagnostic Utilities 14-7 Running a Diagnostic Test14-8Configuration and Diagnostic Utilities 15-1 TroubleshootingQuick Solutions Checklist Problem Possible Cause Solution Solving Audio ProblemsSolving Audio Problems 15-2TroubleshootingSound Software application Headphones, or a Turned down Volume Headset produces noVolume needs Multimedia Adjusting 15-3Problem Solving Battery ProblemsSolving Battery Problems 15-4TroubleshootingNo action is required Solving Battery ProblemsReplace the battery pack 15-5Battery charge does not last as long as expected 15-6Troubleshooting15-7 Solving Drive ProblemsSolving Hard Drive Problems Solving Hard Drive Problems15-8Troubleshooting Solving CD-ROM and DVD-ROM Drive ProblemsSolving CD-ROM Drive and DVD-ROM Drive Problems 15-9 Solving CD-ROM Drive and DVD-ROM Drive ProblemsEnable CD-ROM boot ability 15-10Troubleshooting Solving Diskette and SuperDisk LS-120 Drive ProblemsSolving Diskette and SuperDisk LS-120 Drive Problems 15-11 Solving Infrared ProblemsSolving Infrared Problems Solving Diskette and SuperDisk LS-120 Drive ProblemsSolving Infrared Problems 15-12TroubleshootingDo not move either unit during data transmission 15-13Movement Orientation 15-14Troubleshooting Solving Keyboard and Pointing Device ProblemsSolving Keyboard and Pointing Device Problems Solving Modem Problems Solving Memory ProblemsSolving Modem Problems Solving Memory ProblemsRefer to Disabling a Device in Chapter 15-16TroubleshootingSolving Modem Problems At the command line in terminal mode, type ATX3DT15-17 Modem is not Responding to Commands from Computer keyboardTelephone 15-18TroubleshootingModem does not connect Not connect at highest speed Characters are garbled/transfer rates are slow 15-19Connection Interfering with 15-20TroubleshootingRestore power, if necessary Modem losesWindows 95 or Windows 98 refer Solving PC Card ProblemsSolving PC Card Problems 15-21Battery pack may be defective Solving Power ProblemsSolving Power Problems 15-22Troubleshooting15-23 Solving Power Problems15-24Troubleshooting Solving Screen ProblemsSolving Screen Problems 15-25 Solving USB ProblemsSolving USB Problems External devices 15-26TroubleshootingWindows 95 Up to five tiersPreparing to Call Technical Support Using the Worldwide WebCompaq Customer Support 2Compaq Customer Support Australia Worldwide Telephone NumbersWorldwide Telephone Numbers Country Location Code Telephone Number ArgentinaWorldwide Telephone Numbers 4Compaq Customer SupportEastern Europe, The Middle East Africa ColombiaCzech Republic Denmark6Compaq Customer Support Korea IsraelItaly Japan8Compaq Customer Support South Africa PortugalRussia Singapore10Compaq Customer Support Agency Series Number Regulatory NoticesRegulatory Agency Series Numbers Product2Regulatory Notices ModificationsUnited States only Canadian NoticeCables Energy Star Compliance Power CordsAvis Canadien Japanese Notice Airline Travel NoticeBattery Notice 6Regulatory Notices Laser SafetyCdrh Regulations Laser InformationPolarization Circular European Union NoticeLaser Information 8Regulatory Notices Safety Precautions for ModemsRegulations Governing Use of Modems 10Regulatory Notices Telephone Consumer Protection ActCanadian Regulations Governing Use of Modems Page 12Regulatory Notices New Zealand Modem StatementsMacrovision Corporation Notice Preventing Electrostatic Discharge When Handling DrivesWhen Installing Internal Components Electrostatic Discharge2Electrostatic Discharge Grounding MethodsOperating Environment SpecificationsComputer Dimensions Computer DimensionsPort and COM Port Settings Rated Input PowerPort and COM Port Settings Rated Input PowerPort and COM Port Settings Modem SpecificationsModem Specifications Index-1 IndexIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Reference, Armada Quick, online Index-9Index-10 Index-11 Index-12 Index-13