Manuals / Compaq / Computer Equipment / Personal Computer

Compaq M300 manual 10Compaq Customer Support

Models: M300

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A-10Compaq Customer Support

Worldwide Telephone Numbers Continued

Taiwan
General Information	+886	2 735 1000
Technical Support	+886	2 376 1170

Thailand
General Information	+66	2 679 6222

Turkey
General Information	+90	(0216) 3102020
Fax	+90	(0216) 3918428

United Arab Emirates (Dubai)
General Information	+97	14 818 100

United Kingdom
General Information*		0845 270 4000
General Information	+44	141 270 4000
FaxPaq/PaqFax	+44	181 332 3550
QuickLine BBS	+44	181 332 9499

United States
Product Information*		1 800 345 1518
Technical Support*		1 800 OKCOMPAQ
		(1 800 652 6672)
FaxPaq/PaqFax*		1 800 345 1518,
Download Facility*		Option 1
Download Facility*
(modem access only)		1 281 518 1418
Ordering Software Backup*		1 281 518 1418
Ordering Software Backup*		1 800 952 7689
Battery Pack Recycling*		1 800 952 7689
Battery Pack Recycling*		1 800 524 9859
		1 800 524 9859

Venezuela
General Information	+58	2 953 0854
Technical Support	+58	2 953 9705

*Indicates domestic numbers not available internationally.

Page 164

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Compaq M300 manual 10Compaq Customer Support

Contents

Compaq Armada M300 Series of Personal Computers Documentation Survey Business Reply Mail Compaq Armada M300 Series First Edition June Part Number Compaq Computer Corporation Compaq Armada M300 Series Reference Guide Contents Managing Power Upgrading Your Computer Vii Using Audio Features Viii Intelligent Manageability Securing the Computer Appendix a Appendix B Appendix D Xii Text Conventions Xiii Symbols in Text Xiv About This GuideCould result in bodily harm or loss of life Damage to equipment or loss of information Finding Information Identifying Packing Box ContentsGetting Started Identifying Hardware Components 2Getting StartedComponent Function To-2-prong plug adapter Japan only Taking a Look at the Computer Top ComponentsTop Components Component Function 2Taking a Look at the Computer Top7Components Left Side Components Left Side Components Right Side Components Right Side Components4Taking a Look at the Computer PC Card slot Air intake vents Air exhaust vents Opens the computer Front ComponentsFront Components Rear Components Rear Components Produces sound Bottom ComponentsBottom Components 8Taking a Look at the Computer Connecting the Diskette DriveExternal Diskette Drive Versatile Battery Pack Disconnecting the Diskette Drive Identifying Keyboard1 Components Using the KeyboardUsing the Pointing Device TouchPad Procedures 2Using the KeyboardProcedure Navigating with the TouchPad Scroll Lock+Scroll Lock+F3 Using HotkeysSetting TouchPad Preferences Switching the Display and Image Adjusting System VolumeTask Hotkeys Initiating Quick Controls Setting a Power Conservation LevelViewing Battery Charge Status Adjusting Screen Brightness Enabling the Eurocurrency Symbol6Using the Keyboard Displaying System Information Operating the Keypad Keys as Standard Keys Using the Embedded Numeric KeypadToggling thenKeypad On and Off 8Using the Keyboard Enabling the Keypad at Startup Managing Power Selecting a Power SourceSelecting a Power Source Recommended Power Source Adapter 2Managing PowerSelecting a Power Source Beginning, Leaving, or Resuming Your Work Standby or Hibernation 4Managing Power Power/suspend* light turns offBeginning, Leaving, or Resuming Your Work Result Managing Low-Battery Conditions Identifying Low-Battery ConditionsBeginning, Leaving, or Resuming Your Work Initiate Press Fn + suspend button Resolving Low-Battery Conditions 6Managing Power Charging a Battery Pack If you are charging the battery pack in the computer Monitoring the Charge in a Battery Pack 8Managing Power Using the Battery Meter or Power Meter Icon Using the Battery Charge Level LightsUsing the Battery Status Tab Using the Power or Power Meter Tab 10Managing PowerWindows 95 and Windows Windows NT Calibrating a Battery Pack 12Managing Power Running a Calibration Changing the Primary Battery Pack Battery Pack LocationComputer battery bay Stopping a Calibration Removing the Primary Battery Pack 14Managing Power Installing the Primary Battery Pack 16Managing Power Storing the Battery Pack Using Power Preferences Recommended Battery Pack Storage Temperatures18Managing Power Storage Time Setting Power Preferences in Windows 95 or Windows NT Setting Power Preferences in Windows 95 or Windows NTProcedure from Control Panel Settings tab. Select Custom, then enter Your preferences 20Managing Power Setting Power Preferences in Windows 95 or Windows NTSet Hibernation timeout Settings tab, then select the On or Off Button Setting Power Preferences in Windows Conserving Battery Power Battery Power Conservation Checklist22Managing Power Turning Auto Insert Notification On or Off Conserving Battery Power in Windows Conserving Battery Power in Windows NT 24Managing Power Memory Managing Random Access Memory RAMUpgrading Your Computer Removing or Inserting a Memory Expansion Board 2Upgrading Your ComputerPage 4Upgrading Your Computer Page 6Upgrading Your Computer Hard DrivesRemoving the Primary Hard Drive Inserting the Primary Hard Drive 8Upgrading Your Computer Changing the Startup Sequence with MultiBoot Caring for Drives 10Upgrading Your Computer Bay Docking Devices Connecting the Computer Disconnecting the Computer 2Mobile Expansion Unit on select models Docking and Undocking to a Compatible Docking Device 4Mobile Expansion Unit on select models Connecting the AC AdapterTurning Equipment On and Off Connecting External Devices 6Mobile Expansion Unit on select models Operating External DevicesDrive Devices Drives Support Removing a MultiBay DeviceDrives Support Bay Device Bay Location Inserting a MultiBay Device 8Mobile Expansion Unit on select models Removing the Diskette Drive from Diskette Drive Bay 10Mobile Expansion Unit on select models Inserting the Diskette Drive into the Diskette Drive Bay Connecting the Modem Cable Configuring the Modem Recommended Settings2Using an Internal Modem available on select models Selecting Communications Software Setting Modem Preferences Using the ModemUsing Modem Commands and Dial Modifiers 4Using an Internal Modem available on select models Installing and loading fax communication software Using the Modem While Traveling Internationally Using a Country-Specific Modem Adapter 6Using an Internal Modem available on select models Selecting a Country-Specific Modem ConfigurationTravel Connection Checklist Page Inserting or Removing a PC Card Using PC CardsConfiguring a PC Card 2Using PC Cards Inserting a PC Card Removing a PC Card 4Using PC Cards Using Audio Features Using the Internal Microphone Stereo Speakers 2Using Audio Features Connecting an External Audio Device Connecting a Device to the Microphone JackSelecting an Audio Connector To Connect This Device Use This Jack Connecting a Device to Stereo Speaker/Headphone Jack 4Using Audio Features Adjusting Volume Using the Fn+F5 hotkeys 10-1 Using the Infrared PortCommunicating with Infrared Enabling the Infrared Port Configuring the Infrared Port10-2Using the Infrared Port 10-3 Security Features Quick Reference If You Forget a PasswordSecurity Features Quick Reference Securing the Computer 11-2Securing the Computer Using a Power-On PasswordSetting, Changing, or Deleting a Power-On Password Using Quick Controls Entering a Power-On PasswordSetting, Changing, or Deleting Quick Control Preferences 11-3 Using a Setup Password Initiating QuickLock ManuallyExiting QuickLock 11-4Securing the Computer Entering a Setup Password 11-5 Using DriveLock 11-6Securing the Computer Protecting a Hard Drive with DriveLock 11-7 Accessing a Protected Hard Drive 11-8Securing the Computer Disabling a Device 11-9 Securing the Computer Hard Drive Bay 11-10Securing the Computer Connecting an Optional Cable Lock 11-11 12-1 Intelligent ManageabilityFinding Intelligent Manageability Help Using Fault Management Alerts Identifying a Fault Management AlertSetting Fault Management Alert Preferences 12-2Intelligent Manageability Maintenance, Shipping, Travel Obtaining Customized Update Information with Info MessengerObtaining Software Updates Enhancements by Subscription Updating the System Displaying the Version of the Installed System ROM 13-2Maintenance, Shipping, and Travel 13-3 Installing a System ROM from a DisketteObtaining a System ROM 13-4Maintenance, Shipping, and Travel Reinstalling SoftwareReplacing the Lithium Real-time Clock Battery Caring for the Computer 13-5 Traveling with the Computer 13-6Maintenance, Shipping, and TravelPreparing the Computer for Shipping or Travel 13-7 14-1 Configuration and Diagnostic UtilitiesSelecting Computer Setup or Compaq Diagnostics for Windows Using Computer Setup 14-2Configuration and Diagnostic UtilitiesSelecting from the File Menu Selecting from the File Menu Setup password Power-On password DriveLock passwords Selecting from the Security MenuSelecting from the Security Menu 14-3 14-4Configuration and Diagnostic Utilities Selecting from the Security Menu Change the Computer Setup language Boot Options Selecting from the Advanced MenuSelecting from the Advanced Menu 14-5 Selecting from the Advanced Menu Using Compaq Diagnostics for Windows14-6Configuration and Diagnostic Utilities Running a Diagnostic Test 14-7 14-8Configuration and Diagnostic Utilities 15-1 TroubleshootingQuick Solutions Checklist Solving Audio Problems Solving Audio Problems15-2Troubleshooting Problem Possible Cause Solution Headphones, or a Turned down Volume Headset produces no Volume needs Multimedia Adjusting15-3 Sound Software application Solving Battery Problems Solving Battery Problems15-4Troubleshooting Problem Solving Battery Problems Replace the battery pack15-5 No action is required 15-6Troubleshooting Battery charge does not last as long as expected Solving Drive Problems Solving Hard Drive ProblemsSolving Hard Drive Problems 15-7 15-8Troubleshooting Solving CD-ROM and DVD-ROM Drive ProblemsSolving CD-ROM Drive and DVD-ROM Drive Problems 15-9 Solving CD-ROM Drive and DVD-ROM Drive ProblemsEnable CD-ROM boot ability 15-10Troubleshooting Solving Diskette and SuperDisk LS-120 Drive ProblemsSolving Diskette and SuperDisk LS-120 Drive Problems Solving Infrared Problems Solving Infrared ProblemsSolving Diskette and SuperDisk LS-120 Drive Problems 15-11 15-12Troubleshooting Solving Infrared Problems Do not move either unit during data transmission 15-13Movement Orientation 15-14Troubleshooting Solving Keyboard and Pointing Device ProblemsSolving Keyboard and Pointing Device Problems Solving Memory Problems Solving Modem ProblemsSolving Memory Problems Solving Modem Problems 15-16Troubleshooting Solving Modem ProblemsAt the command line in terminal mode, type ATX3DT Refer to Disabling a Device in Chapter Modem is not Responding to Commands from Computer keyboard 15-17 Telephone 15-18TroubleshootingModem does not connect Not connect at highest speed 15-19 Characters are garbled/transfer rates are slow 15-20Troubleshooting Restore power, if necessaryModem loses Connection Interfering with Solving PC Card Problems Solving PC Card Problems15-21 Windows 95 or Windows 98 refer Solving Power Problems Solving Power Problems15-22Troubleshooting Battery pack may be defective Solving Power Problems 15-23 15-24Troubleshooting Solving Screen ProblemsSolving Screen Problems 15-25 Solving USB ProblemsSolving USB Problems 15-26Troubleshooting Windows 95Up to five tiers External devices Preparing to Call Technical Support Using the Worldwide WebCompaq Customer Support 2Compaq Customer Support Worldwide Telephone Numbers Worldwide Telephone NumbersCountry Location Code Telephone Number Argentina Australia 4Compaq Customer Support Worldwide Telephone Numbers Colombia Czech RepublicDenmark Eastern Europe, The Middle East Africa 6Compaq Customer Support Israel ItalyJapan Korea 8Compaq Customer Support Portugal RussiaSingapore South Africa 10Compaq Customer Support Regulatory Notices Regulatory Agency Series NumbersProduct Agency Series Number Modifications 2Regulatory Notices United States only Canadian NoticeCables Power Cords Avis CanadienJapanese Notice Airline Travel Notice Energy Star Compliance Battery Notice Laser Safety Cdrh RegulationsLaser Information 6Regulatory Notices Polarization Circular European Union NoticeLaser Information Safety Precautions for Modems 8Regulatory Notices Regulations Governing Use of Modems 10Regulatory Notices Telephone Consumer Protection ActCanadian Regulations Governing Use of Modems Page New Zealand Modem Statements 12Regulatory Notices Macrovision Corporation Notice When Handling Drives When Installing Internal ComponentsElectrostatic Discharge Preventing Electrostatic Discharge Grounding Methods 2Electrostatic Discharge Specifications Computer DimensionsComputer Dimensions Operating Environment Rated Input Power Port and COM Port SettingsRated Input Power Port and COM Port Settings Port and COM Port Settings Modem SpecificationsModem Specifications Index Index-1 Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Reference, Armada Quick, online Index-10 Index-11 Index-12 Index-13

A-10Compaq Customer Support

Worldwide Telephone Numbers Continued

United Kingdom

United States

1 800 OKCOMPAQ

Venezuela