Compaq M300 Compaq Customer Support, Using the Worldwide Web, Preparing to Call Technical Support

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Appendix A

Compaq Customer Support

Using the Worldwide Web

Support services are available on the Internet through the Compaq Support Forum. You can either browse the postings as a guest, or register as a user and submit your own questions. Compaq responds to questions within one business day.

You can go directly to the Compaq Support Forum at http://forum.compaq.com or access it from within the Compaq Internet site at http://www.compaq.com.

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in Chapter 15 or the Compaq Support Forum, you may need to call technical support.

To receive the fastest possible solution, have the following information available when you call.

■The computer.

■Serial number and model description on the bottom of the computer.

■Purchase date on invoice.

■Conditions under which the problem occurred.

■Error messages that have displayed.

■Type of printer connected.

■Operating system version number and registration number.