Configuration and Diagnostic Utilities, 14-1 | Compaq M300 instruction

14-1

Chapter 14

Configuration and Diagnostic

Utilities

Selecting Computer Setup or

Compaq Diagnostics for Windows

■The computer features two system management utilities.

❏Computer Setup is a system information and configuration utility that can be used even when your operating system is not working or will not load. It includes custom settings that are not available in Windows.

❏Compaq Diagnostics for Windows is a system information and diagnostic utility that is used within your Windows operating system.

■To test system components—Use Compaq Diagnostics for Windows.

■To display system information—Use Compaq Diagnostics for Windows whenever possible.

■To configure a device—

❏In Windows 95 or Windows 98 use Compaq Diagnostics for Windows to configure a device that is not configured by the operating system.

NOTE: It is not necessary to configure a device connected to a USB connector on the computer or an optional docking base.

❏In Windows NT 4.0 use Computer Setup.

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Compaq M300 manual Configuration and Diagnostic Utilities, Selecting Computer Setup or Compaq Diagnostics for Windows, 14-1

Contents

Compaq Armada M300 Series of Personal Computers Documentation Survey Business Reply Mail First Edition June Part Number Compaq Computer Corporation Compaq Armada M300 Series Compaq Armada M300 Series Reference Guide Contents Managing Power Vii Upgrading Your Computer Viii Using Audio Features Securing the Computer Intelligent Manageability Appendix a Appendix B Xii Appendix D Xiii Text Conventions Xiv About This Guide Symbols in TextCould result in bodily harm or loss of life Damage to equipment or loss of information Getting Started Identifying Packing Box ContentsFinding Information 2Getting Started Identifying Hardware ComponentsComponent Function To-2-prong plug adapter Japan only Top Components Taking a Look at the ComputerTop Components Component Function Top7Components 2Taking a Look at the Computer Left Side Components Left Side Components Right Side Components Right Side Components4Taking a Look at the Computer PC Card slot Air intake vents Air exhaust vents Front Components Front ComponentsOpens the computer Rear Components Rear Components Bottom Components Bottom ComponentsProduces sound External Diskette Drive Connecting the Diskette Drive8Taking a Look at the Computer Disconnecting the Diskette Drive Versatile Battery Pack Using the Pointing Device Using the KeyboardIdentifying Keyboard1 Components 2Using the Keyboard TouchPad ProceduresProcedure Navigating with the TouchPad Setting TouchPad Preferences Using HotkeysScroll Lock+Scroll Lock+F3 Adjusting System Volume Switching the Display and ImageTask Hotkeys Viewing Battery Charge Status Setting a Power Conservation LevelInitiating Quick Controls Enabling the Eurocurrency Symbol Adjusting Screen Brightness6Using the Keyboard Displaying System Information Toggling thenKeypad On and Off Using the Embedded Numeric KeypadOperating the Keypad Keys as Standard Keys Enabling the Keypad at Startup 8Using the Keyboard Selecting a Power Source Managing PowerSelecting a Power Source Recommended Power Source Selecting a Power Source 2Managing PowerAdapter Standby or Hibernation Beginning, Leaving, or Resuming Your Work Power/suspend* light turns off 4Managing PowerBeginning, Leaving, or Resuming Your Work Result Identifying Low-Battery Conditions Managing Low-Battery ConditionsBeginning, Leaving, or Resuming Your Work Initiate Press Fn + suspend button 6Managing Power Resolving Low-Battery Conditions If you are charging the battery pack in the computer Charging a Battery Pack 8Managing Power Monitoring the Charge in a Battery Pack Using the Battery Status Tab Using the Battery Charge Level LightsUsing the Battery Meter or Power Meter Icon 10Managing Power Using the Power or Power Meter TabWindows 95 and Windows Windows NT Calibrating a Battery Pack Running a Calibration 12Managing Power Battery Pack Location Changing the Primary Battery PackComputer battery bay Stopping a Calibration 14Managing Power Removing the Primary Battery Pack Installing the Primary Battery Pack 16Managing Power Storing the Battery Pack Recommended Battery Pack Storage Temperatures Using Power Preferences18Managing Power Storage Time Setting Power Preferences in Windows 95 or Windows NT Setting Power Preferences in Windows 95 or Windows NTProcedure from Control Panel Settings tab. Select Custom, then enter Your preferences Setting Power Preferences in Windows 95 or Windows NT 20Managing PowerSet Hibernation timeout Settings tab, then select the On or Off Button Setting Power Preferences in Windows Battery Power Conservation Checklist Conserving Battery Power22Managing Power Turning Auto Insert Notification On or Off Conserving Battery Power in Windows 24Managing Power Conserving Battery Power in Windows NT Upgrading Your Computer Managing Random Access Memory RAMMemory 2Upgrading Your Computer Removing or Inserting a Memory Expansion BoardPage 4Upgrading Your Computer Page Removing the Primary Hard Drive Hard Drives6Upgrading Your Computer Inserting the Primary Hard Drive 8Upgrading Your Computer Caring for Drives Changing the Startup Sequence with MultiBoot Bay 10Upgrading Your Computer Docking Devices Connecting the Computer 2Mobile Expansion Unit on select models Disconnecting the Computer Docking and Undocking to a Compatible Docking Device Turning Equipment On and Off Connecting the AC Adapter4Mobile Expansion Unit on select models Connecting External Devices Drive Devices Operating External Devices6Mobile Expansion Unit on select models Removing a MultiBay Device Drives SupportDrives Support Bay Device Bay Location 8Mobile Expansion Unit on select models Inserting a MultiBay Device Removing the Diskette Drive from Diskette Drive Bay 10Mobile Expansion Unit on select models Inserting the Diskette Drive into the Diskette Drive Bay Connecting the Modem Cable Recommended Settings Configuring the Modem2Using an Internal Modem available on select models Selecting Communications Software Using Modem Commands and Dial Modifiers Using the ModemSetting Modem Preferences Installing and loading fax communication software 4Using an Internal Modem available on select models Using a Country-Specific Modem Adapter Using the Modem While Traveling Internationally Travel Connection Checklist Selecting a Country-Specific Modem Configuration6Using an Internal Modem available on select models Page Configuring a PC Card Using PC CardsInserting or Removing a PC Card Inserting a PC Card 2Using PC Cards Removing a PC Card 4Using PC Cards Using the Internal Microphone Stereo Speakers Using Audio Features 2Using Audio Features Connecting a Device to the Microphone Jack Connecting an External Audio DeviceSelecting an Audio Connector To Connect This Device Use This Jack 4Using Audio Features Connecting a Device to Stereo Speaker/Headphone Jack Using the Fn+F5 hotkeys Adjusting Volume Communicating with Infrared Using the Infrared Port10-1 10-2Using the Infrared Port Configuring the Infrared PortEnabling the Infrared Port 10-3 If You Forget a Password Security Features Quick ReferenceSecurity Features Quick Reference Securing the Computer Setting, Changing, or Deleting a Power-On Password Using a Power-On Password11-2Securing the Computer Entering a Power-On Password Using Quick ControlsSetting, Changing, or Deleting Quick Control Preferences 11-3 Initiating QuickLock Manually Using a Setup PasswordExiting QuickLock 11-4Securing the Computer 11-5 Entering a Setup Password 11-6Securing the Computer Using DriveLock 11-7 Protecting a Hard Drive with DriveLock 11-8Securing the Computer Accessing a Protected Hard Drive 11-9 Disabling a Device 11-10Securing the Computer Securing the Computer Hard Drive Bay 11-11 Connecting an Optional Cable Lock Finding Intelligent Manageability Help Intelligent Manageability12-1 Identifying a Fault Management Alert Using Fault Management AlertsSetting Fault Management Alert Preferences 12-2Intelligent Manageability Obtaining Customized Update Information with Info Messenger Maintenance, Shipping, TravelObtaining Software Updates Enhancements by Subscription Updating the System 13-2Maintenance, Shipping, and Travel Displaying the Version of the Installed System ROM Obtaining a System ROM Installing a System ROM from a Diskette13-3 Replacing the Lithium Real-time Clock Battery Reinstalling Software13-4Maintenance, Shipping, and Travel 13-5 Caring for the Computer Preparing the Computer for Shipping or Travel 13-6Maintenance, Shipping, and TravelTraveling with the Computer 13-7 Selecting Computer Setup or Compaq Diagnostics for Windows Configuration and Diagnostic Utilities14-1 14-2Configuration and Diagnostic Utilities Using Computer SetupSelecting from the File Menu Selecting from the File Menu Selecting from the Security Menu Setup password Power-On password DriveLock passwordsSelecting from the Security Menu 14-3 Selecting from the Security Menu 14-4Configuration and Diagnostic Utilities Selecting from the Advanced Menu Change the Computer Setup language Boot OptionsSelecting from the Advanced Menu 14-5 14-6Configuration and Diagnostic Utilities Using Compaq Diagnostics for WindowsSelecting from the Advanced Menu 14-7 Running a Diagnostic Test 14-8Configuration and Diagnostic Utilities Quick Solutions Checklist Troubleshooting15-1 Solving Audio Problems Solving Audio Problems15-2Troubleshooting Problem Possible Cause Solution Volume needs Multimedia Adjusting Headphones, or a Turned down Volume Headset produces no15-3 Sound Software application Solving Battery Problems Solving Battery Problems15-4Troubleshooting Problem Replace the battery pack Solving Battery Problems15-5 No action is required Battery charge does not last as long as expected 15-6Troubleshooting Solving Hard Drive Problems Solving Drive ProblemsSolving Hard Drive Problems 15-7 Solving CD-ROM Drive and DVD-ROM Drive Problems Solving CD-ROM and DVD-ROM Drive Problems15-8Troubleshooting Enable CD-ROM boot ability Solving CD-ROM Drive and DVD-ROM Drive Problems15-9 Solving Diskette and SuperDisk LS-120 Drive Problems Solving Diskette and SuperDisk LS-120 Drive Problems15-10Troubleshooting Solving Infrared Problems Solving Infrared ProblemsSolving Diskette and SuperDisk LS-120 Drive Problems 15-11 Solving Infrared Problems 15-12Troubleshooting Movement Orientation 15-13Do not move either unit during data transmission Solving Keyboard and Pointing Device Problems Solving Keyboard and Pointing Device Problems15-14Troubleshooting Solving Modem Problems Solving Memory ProblemsSolving Memory Problems Solving Modem Problems Solving Modem Problems 15-16TroubleshootingAt the command line in terminal mode, type ATX3DT Refer to Disabling a Device in Chapter 15-17 Modem is not Responding to Commands from Computer keyboard Modem does not connect Not connect at highest speed 15-18TroubleshootingTelephone Characters are garbled/transfer rates are slow 15-19 Restore power, if necessary 15-20TroubleshootingModem loses Connection Interfering with Solving PC Card Problems Solving PC Card Problems15-21 Windows 95 or Windows 98 refer Solving Power Problems Solving Power Problems15-22Troubleshooting Battery pack may be defective 15-23 Solving Power Problems Solving Screen Problems Solving Screen Problems15-24Troubleshooting Solving USB Problems Solving USB Problems15-25 Windows 95 15-26TroubleshootingUp to five tiers External devices Compaq Customer Support Using the Worldwide WebPreparing to Call Technical Support 2Compaq Customer Support Worldwide Telephone Numbers Worldwide Telephone NumbersCountry Location Code Telephone Number Argentina Australia Worldwide Telephone Numbers 4Compaq Customer Support Czech Republic ColombiaDenmark Eastern Europe, The Middle East Africa 6Compaq Customer Support Italy IsraelJapan Korea 8Compaq Customer Support Russia PortugalSingapore South Africa 10Compaq Customer Support Regulatory Agency Series Numbers Regulatory NoticesProduct Agency Series Number 2Regulatory Notices Modifications Cables Canadian NoticeUnited States only Avis Canadien Power CordsJapanese Notice Airline Travel Notice Energy Star Compliance Battery Notice Cdrh Regulations Laser SafetyLaser Information 6Regulatory Notices Laser Information European Union NoticePolarization Circular 8Regulatory Notices Safety Precautions for Modems Regulations Governing Use of Modems Canadian Regulations Governing Use of Modems Telephone Consumer Protection Act10Regulatory Notices Page 12Regulatory Notices New Zealand Modem Statements Macrovision Corporation Notice When Installing Internal Components When Handling DrivesElectrostatic Discharge Preventing Electrostatic Discharge 2Electrostatic Discharge Grounding Methods Computer Dimensions SpecificationsComputer Dimensions Operating Environment Port and COM Port Settings Rated Input PowerRated Input Power Port and COM Port Settings Modem Specifications Modem SpecificationsPort and COM Port Settings Index-1 Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Reference, Armada Quick, online Index-9 Index-10 Index-11 Index-12 Index-13