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Dell 124T LTO-3 GettingHelp:DellPowerVault124TLTO-3 Autoloader User's Guide , Technical Assistance

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GettingHelp:Dell™PowerVault™124TLTO-3 Autoloader User's Guide

Technical Assistance



Dell Enterprise Training and Certification



Problems With Your Order



Product Information

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Returning Items for Warranty Repair or Credit

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Before You Call

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Technical Assistance

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If you need assistance with a technical problem, perform the following steps:

1. Complete the procedures in "Before Contacting Customer Support".

2. Run the system diagnostics and record any information provided.

3. Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.

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For more information, see "Online Services."

4. If the preceding steps have not resolved the problem, call Dell for technical assistance.

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When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If

you do not have an Express Service Code, open the Dell Accessories folder, double-click the "Express Service Code" icon, and follow the directions.

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For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."

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Online Services

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You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access

help tools and information.



You can contact Dell electronically using the following addresses:

lWorld Wide Web



www.dell.com/

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www.dell.com/ap (Asian/Pacific countries only)

NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell

representative for information on availability.

Contents

Main DellPowerVault124TLTO-3 Autoloader User's Guide Notes, Notices, and Cautions FrontPanelAdministration:DellPowerVault124TLTO-3 Autoloader User's Guide Configuring the Autoloader Setting the SCSI ID Setting Ethernet Setting the IP Address Setting the Subnet Mask Setting an IP Gateway Setting the SNMP Server Setting the Time Setting the Time Server Barcode Reader SCSI Barcode Length Setting Magazines Setting Security Security Option Setting Passwords Getting Lost Passwords Page Diagnostics:DellPowerVault124TLTO-3 Autoloader User's Guide Diagnostic Tests from the Front Panel Setting the Security Stopping a Diagnostic Test Front Panel Diagnostic Tests Remote Management Unit Diagnostic Tests Diagnostics Using the Remote Management Unit GettingHelp:DellPowerVault124TLTO-3 Autoloader User's Guide Technical Assistance Online Services AutoTech Service Automated Order-Status Service Technical Support Service Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call InstallingtheAutoloader:DellPowerVault124TLTO-3 Autoloader User's Guide Installation Overview Installation Preparation SCSI Bus Requirements Accessories Choosing a Location UL Requirements Bar Code Reader Product Overview Front Panel Controls Unpacking the Autoloader Identifying Product Components Accessories Connecting the SCSI and Power Cables Preparing the Host and Verifying the Connection Installing the Device Drivers Tape Drive Device Driver Autoloader Device Driver Enabling LUN Support in Linux Enabling LUN Support in Netware Page Introduction:DellPowerVault124TLTO-3 Autoloader User's Guide Overview OperatingtheAutoloader:DellPowerVault124TLTO-3 Autoloader User's Guide Operator's Panel Functionality Enter Passwords Logout Using Cartridges Insert a Single Cartridge Moving a Single Cartridge Ejecting a Single Cartridge Using Magazines and Magazine Blanks Inward Side of a Magazine Outward Side of a Magazine Ejecting a Magazine Installing a Magazine Manually Operating the Magazine Running an Inventory Viewing Status Information Viewing PowerVault 124T Autoloader Status Viewing Firmware Version Viewing Element Status Viewing Tape Drive Status Viewing Tape Drive Version Viewing Ethernet Information RemoteManagementUnit:DellPowerVault124TLTO-3 Autoloader User's Guide Remote Management Unit Overview Viewing Status Information Default Username and Password Opening the Remote Management Unit Configuration Page System Operations Options SCSI ID Compression Bar Code Reader Cleaning Tape Setting the Magazines Setting the System Time Setting Network Options Setting Front Panel Security Options Firmware Page Error Logs and Diagnostics Page Viewing Error or History Logs: Running Diagnostics Tests Identification Library Operations Page Moving Tapes Inventory Page TechnicalSpecifications:DellPowerVault124TLTO-3 Autoloader User's Guide Physical Specifications Autoloader Performance Specifications Autoloader Environmental Specifications Autoloader Power Specifications Autoloader Vibration Specifications Autoloader Shock Specifications Tape Drive Specifications LTO-3 Drive Specifications Troubleshooting:DellPowerVault124TLTO-3 Autoloader User's Guide Before Contacting Customer Support Table 1: Basic Troubleshooting Operator Control Panel Error Display Checking for Errors Autoloader Logs Autoloader Logs through OCP Autoloader Logs through RMU Table 2: Autoloader Error Detail Page Page Page Page Page Page Page TapeAlert Logs TapeAlert Logs through OCP TapeAlert Interpretation TapeAlert Logs through RMU Table 3: TapeAlert Detail Page Page Page Returning the Autoloader for Service To prepare the autoloader for shipment To Remove the Autoloader from a Rack Packing the Autoloader