Operator Control Panel Error Display The Operator Control Panel (OCP) is used for operator input, and to display status and error information output. Errors
generated by the autoloader hardware
result in error codes unique to the Dell PowerVault 124T. These errors codes are displayed on the OCP along with a brief description of the error. Further
information and recommended actions for Dell PowerVault 124T error codes can found in Table 2.
Errors generated by the internal tape drive are presented in terms of industry standard TapeAlerts. TapeAlerts are also displayed on the OCP along with a
brief description of the error. Further information and recommended actions for tape drive TapeAlerts can be found in Table 3.
Checking for Errors Errors are problems that occur while operating the autoloader. They prevent the autoloader from completing a specific action. When an error occurs, two
things can happen:
lAn error message appears on the Operator Control Panel (OCP) or in the Remote Management Unit (RMU) screen.
SCSI bus to the host, but the
autoloader does not respond.
preventing communication.
lVerify that the host application and the device drivers are installed with
the most current patches to support the autoloader.
lVerify that LUN scanning is enabled on the host bus adapter.
lContact support.dell.com.
The autoloader does not
communicate with the host
system through the Ethernet.
A problem with either the Ethernet
cabling or network configuration is
preventing communication.
lVerify that the Ethernet cable is connected to the correct hub.
lVerify the Ethernet configuration settings through the front panel LCD. If
the DHCP server is available, Ethernet status should indicate DHCP,
otherwise, you must set a unique static IP address and a sub-net mask.
The static IP address of the autoloader must be on the same sub-net as
the host.
lIf connected directly to the host system, a cross-over cable must be used.
lPower off the autoloader by turning off the system from the front panel
LCD, wait at least 10 seconds, and turn it back on.
lContact support.dell.com.
The application software reports
a failure locating a piece of media
or fails to move a piece of media
as requested.
The current host backup software or
autoloader inventory has been lost.
lUse the Remote Management Unit tool and verify that the media is in the
expected location internal to the autoloader.
lUsing the Remote Management Unit diagnostic tool, execute the Loader
Inventory Test test.
lUsing the Remote Management Unit diagnostic tool, execute the Random
Moves test. Note: a minimum of two pieces of media are required for this
test.
lIssue an Autoloader Reset either by using the Remote Management Unit
Diagnostic page Autoloader Reset or by turning the power off from the
front panel.
lRetry inventory within the software application.
lContact support.dell.com.
The application software reports
an error while reading or writing
a piece of media.
The current media is defective, or the
internal tape drive needs to be
cleaned.
lTry a different piece of media.
lUse a cleaning cartridge to clean the internal tape drive.
lIssue an Autoloader Reset either by using the Remote Management Unit
Diagnostic page Autoloader Reset, or cycle the power from the front
panel.
lRetry the job within the software application.
lContact support.dell.com.
Other failures occur.
lRefer to Front Panel Error Display for error-specific instruction.
lIssue an Autoloader Reset either by using the Remote Management Unit
Diagnostic page Autoloader Reset, or by turning the power off from the
front panel LCD.
lContact support.dell.com.