lIf the Picker Test failed, verify there is no obstruction within the picker assembly and repeat the test.
lIf the Random Moves test failed, see steps above for necessary actions.
lPower cycle the autoloader and re-run the failed test. Contact support.dell.com if failure recurs.
Tape Drive Error Types
3A
Drive Reset Error
Check the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended actions.
3B
Drive HW Error
3C
Drive Cleaning Required
lPerform cleaning by loading a valid cleaning cartridge into the drive. If a slot is available to be
dedicated for a cleaning cartridge, this operation can be enabled to run automatically within the
Remote Management Unit Configuration page.
lCheck the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended
actions.
lIf the drive continues to request cleaning, contact support.dell.com.
3D
General Drive Error
lCheck the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended
actions.
lIf the drive is logging Read/Write errors, repeat the operation with new media.
lIf the drive fails with two different pieces of media, contact support.dell.com.
3E
Drive Load Error
lPerform cleaning by loading a valid cleaning cartridge into the drive. If a slot is available to be
dedicated for a cleaning cartridge, this operation can be enabled to run automatically within the
Remote Management Unit Configuration page.
lTry to load a different piece of media.
lIf the operation fails with two different pieces of media, contact support.dell.com.
3F
Drive Unload Error
Drive/Media Error Types
40
Media Threading Error
lCheck the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended
actions.
lVerify that a valid cartridge type is in use.
lRepeat operation with a new piece of media.
lIf the operation fails with two different pieces of media, contact support.dell.com.
41
Media Unthreading Error
42
Media (MAM) Info Error
43
Invalid Media Type
44
Expired Cleaning Media
45
Unknown Media Error
46
Drive/Media Error
Miscellaneous Error Types
47
EEROM Chksum Error
Contact support.dell.com.
48
Fan Sense Motion Error
lVerify that the main fan is moving freely when the unit is on.
lIf the previous step fails, contact support.dell.com
49
Offline
Diagnostics controlling system. No action required.
4A
Host Lock Prevents Eject
Host backup software has issued PREVENT/ALLOW MEDIUM REMOVAL command, often called a "lock" by the
host backup software.
lIssue an Unlock command through the host backup software, or power cycle the autoloader using the
Operator Control Panel power button to clear the lock setting.
4B
Open Front
All motor movement, including picker and magazine rotation, has been disabled for safety reasons.
lVerify the magazine or magazine blank is completely inserted on both the left and right sides of the
autoloader.
lReplace magazine or magazine blank (try a second one if possible).
lIf the Random Moves test failed, see steps above for necessary actions.
lIf all previous steps fail, contact support.dell.com.
4C
Over Temp
lVerify the temperature of the autoloader inlet air is within specification.
lClear debris from all openings of the autoloader, both in front and back.
lVerify that the fan is working.
lIf all previous steps fail, contact support.dell.com.
TCP/IP Stack and Task Error Types
50
IP Stack Panic
lVerify that the autoloader is connected to the correct network.