If the Picker Test failed, verify there is no obstruction within the picker assembly and repeat the test.

If the Random Moves test failed, see steps above for necessary actions.

Power cycle the autoloader and re-run the failed test. Contact support.dell.com if failure recurs.

Tape Drive Error Types

3A

Drive Reset Error

Check the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended actions.

 

 

 

 

3B

Drive HW Error

 

 

 

 

 

 

3C

Drive Cleaning Required

Perform cleaning by loading a valid cleaning cartridge into the drive. If a slot is available to be

 

 

 

dedicated for a cleaning cartridge, this operation can be enabled to run automatically within the

 

 

 

Remote Management Unit Configuration page.

 

 

Check the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended

 

 

 

actions.

 

 

If the drive continues to request cleaning, contact support.dell.com.

 

 

 

 

3D

General Drive Error

Check the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended

 

 

 

actions.

 

 

If the drive is logging Read/Write errors, repeat the operation with new media.

 

 

If the drive fails with two different pieces of media, contact support.dell.com.

 

 

 

 

3E

Drive Load Error

Perform cleaning by loading a valid cleaning cartridge into the drive. If a slot is available to be

 

 

 

dedicated for a cleaning cartridge, this operation can be enabled to run automatically within the

 

 

 

Remote Management Unit Configuration page.

 

 

Try to load a different piece of media.

3F

Drive Unload Error

 

 

 

 

If the operation fails with two different pieces of media, contact support.dell.com.

 

 

 

 

Drive/Media Error Types

 

 

40

Media Threading Error

Check the TapeAlert log for more specific drive error information. Refer to Table 3 for recommended

 

 

 

actions.

41

Media Unthreading Error

 

 

 

 

 

 

Verify that a valid cartridge type is in use.

42

Media (MAM) Info Error

 

 

 

 

43

Invalid Media Type

Repeat operation with a new piece of media.

 

 

44

Expired Cleaning Media

 

 

 

 

If the operation fails with two different pieces of media, contact support.dell.com.

45

Unknown Media Error

 

 

 

 

 

 

46

Drive/Media Error

 

 

 

 

 

 

Miscellaneous Error Types

 

 

47

EEROM Chksum Error

Contact support.dell.com.

 

 

 

 

48

Fan Sense Motion Error

Verify that the main fan is moving freely when the unit is on.

 

 

If the previous step fails, contact support.dell.com

 

 

 

49

Offline

Diagnostics controlling system. No action required.

 

 

 

4A

Host Lock Prevents Eject

Host backup software has issued PREVENT/ALLOW MEDIUM REMOVAL command, often called a "lock" by the

 

 

host backup software.

 

 

Issue an Unlock command through the host backup software, or power cycle the autoloader using the

 

 

 

Operator Control Panel power button to clear the lock setting.

 

 

 

4B

Open Front

All motor movement, including picker and magazine rotation, has been disabled for safety reasons.

 

 

Verify the magazine or magazine blank is completely inserted on both the left and right sides of the

 

 

 

autoloader.

 

 

Replace magazine or magazine blank (try a second one if possible).

 

 

If the Random Moves test failed, see steps above for necessary actions.

 

 

If all previous steps fail, contact support.dell.com.

 

 

 

 

4C

Over Temp

Verify the temperature of the autoloader inlet air is within specification.

 

 

Clear debris from all openings of the autoloader, both in front and back.

 

 

Verify that the fan is working.

 

 

If all previous steps fail, contact support.dell.com.

 

 

 

 

TCP/IP Stack and Task Error Types

 

 

 

 

 

 

50

IP Stack Panic

Verify that the autoloader is connected to the correct network.

 

 

 

 

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Dell 124T LTO-3 technical specifications Tape Drive Error Types, Drive/Media Error Types, Miscellaneous Error Types