lNo error message appears, but the autoloader fails to complete the action.
When either of these things occur, the system generates a log of the error. You can use these error logs to determine the type of error, when it occurred, and
what parts of the autoloader it affects. Different types of error logs are generated for the autoloader and for the internal tape drive.
lThe Autoloader Logs provide information for errors related to the autoloader, or data cartridge movement within the autoloader.
lThe TapeAlert Logs provide information for errors reported by the tape drive inside the autoloader.
Autoloader Logs
You can retrieve autoloader error log information through one of three methods:
lOperator Control Panel (OCP)
lRemote Management Unit (RMU) display to screen
lDetailed logs saved to text file through the RMU for call center diagnosis
Further information and recommended actions for Dell PowerVault 124T error codes can found in Table 2.

Autoloader Logs through OCP

To view Hard Error log information from the front panel:
1. From the front panel LCD, scroll to Diagnostics, and then press Enter. The Diagnostics submenu appears.
2. From the Diagnostics submenu, scroll to Error Logs, and then press Enter. The Error Log submenu appears.
3. From the Error Logs submenu, scroll to Hard, and then press Enter. The log information is displayed.
4. You may scroll up and down through the hard log entries. The most recent entry will be associated with the highest event number shown.

Autoloader Logs through RMU

To view hard error log information, or save all logs from the Remote Management Unit:
1. From within the RMU, click the Diagnostics heading. The Diagnostics screen displays.
2. Click View Logs to display the hard error log. The most recent entry will be associated with the highest event number shown.
3. Detailed log information files are particularly useful when calling for support. If you want to save logs to a local text file, click Save Logs.

Table 2: Autoloader Error Detail

Error Type
Description
Recommended Action
Autoloader Operating System Failure Types
01
Resource Deleted
Errors 01-25 indicate that an unexpected event has occurred within the autoloader internal operating
system. The autoloader internal operating system is called ThreadX, and some error messages may be
preceded by a 'TX' notation.
For any of these events:
lPower cycle the autoloader.
lRun the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
Panel (OCP).
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
lCheck support.dell.com for PowerVault 124T firmware updates.
lIf all previous steps fail, contact support.dell.com.
02
Pool Error
03
Pointer Error
04
Wait Error
05
Size Error
06
Group Error
07
No Event Timeout
08
Option Error
09
Queue Error
0A
Queue Empty
0B
Queue Full
0C
Semaphore Error
0D
Semaphore Timeout
0E
Thread Error
0F
Priority Error
10
Start Error
11
Delete Error
12
Resume Error
13
Caller Error
14
Suspend Error