Dell 2 First Steps to Troubleshoot a Remote System

racdump includes the following subsystems and aggregates the following RACADM commands. For
more information about racdump, see the RACADM Command Line Reference Guide for CMC in
PowerEdge VRTX.
Subsystem RACADM Command
General System/RAC information getsysinfo
Session information getssninfo
Sensor information getsensorinfo
Switches information (IO Module) getioinfo
Mezzanine card information (Daughter card) getdcinfo
All modules information getmodinfo
Power budget information getpbinfo
KVM information getkvminfo
NIC information (CMC module) getniccfg
Redundancy information getredundancymode
Trace log information gettracelog
RAC event log getraclog
System event log getsel
Downloading SNMP Management Information Base (MIB) File
The CMC SNMP MIB file defines the chassis types, events, and indicators. CMC enables you to download
the MIB file using the web interface.
To download the CMC's SNMP Management Information Base (MIB) file using the CMC web interface:
1. In the left pane, click Chassis Overview → Network → Services → SNMP.
2. In the SNMP Configuration section, click Save to download the CMC MIB file to your local system.
For more information about the SNMP MIB file, see the Dell OpenManage Server Administrator SNMP
Reference Guide at dell.com/support/manuals.
First Steps to Troubleshoot a Remote System
The following questions are commonly used to troubleshoot high-level issues in the managed system:
• Is the system turned on or turned off?
• If turned on, is the operating system functioning, not responding, or stopped functioning?
• If turned off, did the power turn off unexpectedly?
Power Troubleshooting
The following information helps you to troubleshoot power supply and power-related issues:
•Problem: Configured the Power Redundancy Policy to Grid Redundancy, and a Power Supply
Redundancy Lost event was raised.
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