Solutions Guide
Hints, Notices, and Cautions
Abbreviations and Acronyms
Contents
If the screen is difficult to read
Adding Parts
Appendix
Index
Contents
Safety Instructions
When Using Your Computer
Ergonomic Computing Habits
Safety Instructions
When Working Inside Your Computer
Protecting Against Electrostatic Discharge
Battery Disposal
Setting Up
Connecting a Printer
Parallel Printer
USB Printer
Installing the Printer Driver
Setting Up a Home and Office Network Windows XP Only
Transferring Information to a New Computer Windows XP Only
Windows XP
Turning Off the Computer
Windows Me and Windows
Solving Problems
Finding Solutions
See
Accessing Help Files
Windows Millennium Edition Me and Windows
Power Problems
Start-Up Error Messages
Video and Monitor Problems
If the screen is blank
If the screen is difficult to read
Sunlight glare, which can cause poor picture quality
Sound and Speaker Problems
Click Appearance and Themes
Printer Problems
If you cannot print to a parallel port printer
If you cannot print to a USB printer
Scanner Problems
Modem Problems
Click Phone and Modem Options
Mouse Problems
Keyboard Problems
Windows XP
Drive Problems
If you cannot save a file to a floppy disk
If you cannot play a music CD or install a program from a CD
If you cannot play a DVD movie
If the CD-RW drive stops writing
If you have a hard drive problem
Network Problems
Under Error-checking, click Check Now Click Start
Click Control Panel Click Add or Remove Programs
Microsoft Windows Error Messages
Click the Change or Remove Program icon
General Program Problems
Program error causes the system to lock up
Program crashes
Program stops responding
If you have a problem with your Internet connection
Internet Connection Problems
Program is designed for an earlier Windows operating system
Close the Modems Properties window Close the Control Panel
Modems Properties window, click Dialing Properties
Double-click the Phone and Modems Options icon
Resolving Other Technical Problems
Mail Problems
Reinstalling Drivers
Solving Problems
Using the Windows XP Device Driver Rollback
At the Welcome Dell System Owner screen, click Next
Click Performance and Maintenance, and then click System
Resolving Software and Hardware Incompatibilities
Windows Me
Click the Device Manager tab
Windows
Using System Restore
Click the System Restore tab
Creating a Restore Point
Windows Me
Restoring the Computer to an Earlier Operating State
Reinstalling Windows XP
Undoing the Last System Restore
Solving Problems
Reinstalling Windows Me
Select Start Windows Setup from CD-ROM, and then press Enter
Reinstalling Windows
Click I accept the Agreement, and then click Next
Solving Problems
Computer automatically restarts
W . d e l l . c o m s u p p o r t . d e l l . c o m
Adding Parts
Power button
Front and Back View of the Computer
USB 1.1 connectors Service tag
Reattaching the Front Door and Hinge Arms
Reattaching the Front Door
Reattaching the Hinge Arms
L l . c o m
Opening the Computer Cover
Looking Inside Your Computer
Arrow Release button Back of computer
Power supply Back of computer
System Board
Adding Cards
Ensure that the card is fully seated in the connector
Removing Cards
Tab Securing lever Back of computer
Adding Memory
Rdram Overview
Continuity modules
Adding Parts
Securing clips 2 notches
Replacing the AGP Card
Adding a Second Hard Drive
Adding Parts
Rail tabs
Adding Other Drives
Inch Devices
Gently slide the drive into the bay until you hear a click
Power cable Drive cable
Securing tabs
Tabs 2 drive Drive bay
Closing the Computer Cover
P e n d i
Specifications
Microprocessor
Memory
Audio2
Power
Standard Settings
Altitude Operating 15.2 to 3048 m -50 to 10,000 ft Storage
Viewing Settings
Clearing Forgotten Passwords
System Setup Program Screens
Replacing the Battery
Battery
Definition of Dell-Installed Software and Peripherals
Dell Technical Support Policy U.S. Only
Definition of Third-Party Software and Peripherals
Contacting Dell
Contact Numbers and Addresses
Austria Vienna
Website support.euro.dell.com
Barbados
Belgium Brussels
Canada North York, Ontario
Cayman Islands
Chile Santiago
China Xiamen
Czech Republic Prague
Denmark Copenhagen
Dominican Republic
El Salvador
France Paris Montpellier Home and Small Business
Finland Helsinki
Corporate
Germany Langen
Guatemala
Hong Kong
India
Italy Milan Home and Small Business
Jamaica
Japan Kawasaki
Website support.jp.dell.com Korea Seoul
Latin America
Luxembourg
Macau
Malaysia Penang
Mexico
Netherlands Antilles
Netherlands Amsterdam
New Zealand
Norway Lysaker
Panama
Peru
Poland Warsaw
St. Lucia
Singapore Singapore
South Africa Johannesburg
09/091
Sweden Upplands Vasby
Switzerland Geneva
Taiwan
Thailand
Trinidad/Tobago
Bracknell
US Virgin Islands
A. Austin, Texas
Venezuela
Returning Items for Warranty Repair or Credit
Regulatory Information
118 Appendix
NOM Information Mexico Only
One-Year Limited Warranty U.S. Only
Limited Warranties and Return Policy
Appendix 121
Two-Year Limited Warranty U.S. Only
Limited Warranty Coverage During Year One
Limited Warranty Coverage During Year Two
General Provisions
Three-Year Limited Warranty U.S. Only
Limited Warranty Coverage During Years Two and Three
128 Appendix
Four-Year Limited Warranty U.S. Only
Limited Warranty Coverage During Years Two, Three, and Four
Appendix 131
One-Year Limited Warranty Canada Only
Appendix 133
Two-Year Limited Warranty Canada Only
Appendix 135
136 Appendix
Three-Year Limited Warranty Canada Only
138 Appendix
Appendix 139
140 Appendix
Total Satisfaction Return Policy U.S. Only
Guarantee
Making a Claim
Dell Computer de Mexico SA de CV
D ex
146 Index
Index 147
148 Index
Dell Information Development
Localization Supplier