4Contents
Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . 25
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 26
If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 26
If the screen is difficult to read . . . . . . . . . . . . . . . . . 27
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 28
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 29
If you cannot print to a parallel port printer . . . . . . . . . . 29
If you cannot print to a USB printer . . . . . . . . . . . . . . 30
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31
Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 32
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 35
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 36
If you cannot save a file to a floppy disk . . . . . . . . . . . . 36
If you cannot play a music CD or install a program
from a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
If you cannot play a DVD movie . . . . . . . . . . . . . . . . 38
If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 38
If you have a hard drive problem . . . . . . . . . . . . . . . . 39
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 39
Microsoft® Windows® Error Messages . . . . . . . . . . . . . . 40
General Program Problems . . . . . . . . . . . . . . . . . . . . 41
A program crashes . . . . . . . . . . . . . . . . . . . . . . . 41
A program stops responding . . . . . . . . . . . . . . . . . . 41
A program error causes the system to lock up . . . . . . . . . 41
A solid blue screen appears . . . . . . . . . . . . . . . . . . 41
A program is designed for an earlier Windows
operating system . . . . . . . . . . . . . . . . . . . . . . . . 42
9p915bk0.book Page 4 Thursday, April 4, 2002 9:26 AM