Solving Problems 37
If you cannot play a music CD or install a program from a CD HINT: High-speed CD
drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.
CANNOT SAVE FILES TO A FLOPPY DISK —Ensure that the floppy disk is
not full or write-protected (locked). See the following illustration.
not write-
protected
back of floppy disk
write-protected
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE —In Windows XP,
click the Start button, and then click My Computer. In Windows Me and
Windows 2000, double-click the My Computer icon on the Windows desktop. If
the CD drive is not listed, perform a full sca n with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate
the possibility that the original CD is defective.
CLEAN THE DISC —See the Tell Me How help file for instructions. To a cc es s
help files, see page24.
ADJUST THE WINDOWS VOLUME CONTROL —In Windows XP, click the
speaker icon in the lower-right corner of your screen. In Windows Me or 2000,
double-click the speaker icon in the lower-right corner of your screen. Be sure that
the volume is turned up and that the sound is not muted.
9p915bk0.book Page 37 Thursday, April 4, 2002 9:26 AM