Solving Problems 41
General Program Problems

A program crashes

A program stops responding

A program error causes the system to lock up

HINT: ScanDisk may
run when you restart the
computer. Follow the
instructions on the screen.

A solid blue screen appears

HINT: ScanDisk may
run when you restart the
computer. Follow the
instructions on the screen.
SEE THE SOFTWARE DOCUMENTATION —Many software manufacturers
maintain websites with information that may help you to solve the problem.
END THE PROGRAM
1Simultaneously press <Ctrl><Shift><Esc>.
2In Windows XP and Windows 2000, click the Tas k Ma na ge r button , click the
Applications tab, and then select the program tha t is no longer responding. In
Windows Me, just select the program that is no longer responding.
Click the End Task button.
TURN THE COMPUTER OFF —If your computer locks up and you are unable
to get a response by pressing a key on your keyboa rd or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer tur ns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform a Microsoft Windows shutdown.
TURN THE COMPUTER OFF —If your computer locks up and you are unable
to get a response by pressing a key on your keyboa rd or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer tur ns
off. Then press the power button again to turn on the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. You might lose data if you are unable to perform a Microsoft Windows
shutdown.
9p915bk0.book Page 41 Thursday, April 4, 2002 9:26 AM