Getting Help
Obtaining Assistance
If you need assistance with a technical problem, perform the following steps:
1Complete the procedures in "Troubleshooting Your System" on page 79.
2Run the system diagnostics and record any information provided.
3Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 107), and fill it out.
4Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
For more information, see "Online Services" on page 103.
5If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder,
For instructions on using the technical support service, see "Support Service" on page 104 and "Before You Call" on page 105.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
•World Wide Web www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp (Japan only)
