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Dell 860 owner manual Troubleshooting System Cooling Problems

Models: 860

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Troubleshooting a Serial I/O Device	82
Troubleshooting a USB Device	83
Troubleshooting a NIC	83
Responding to a Systems Management Software Alert Message	84
Troubleshooting a Wet System	84
Troubleshooting a Damaged System	85
Troubleshooting the System Battery	86
Troubleshooting the Power Supply	86
Troubleshooting System Cooling Problems	87
Troubleshooting a Fan	87
Troubleshooting System Memory	88
Troubleshooting an Optical Drive	89
Troubleshooting a Hard Drive	90
Troubleshooting Expansion Cards	91
Troubleshooting the Microprocessor	92

5 Running the System Diagnostics	93
Using Dell PowerEdge Diagnostics	93
System Diagnostics Features	93
When to Use the System Diagnostics	94
Running the System Diagnostics	94
From the Utility Partition	94
From Removable Bootable Media	94
System Diagnostics Testing Options	95
Using the Custom Test Options	95
Selecting Devices for Testing	95
Selecting Diagnostics Options	95
Viewing Information and Results	96

Contents

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Dell 860 owner manual Troubleshooting System Cooling Problems, Responding to a Systems Management Software Alert Message

Contents

Dell PowerEdge 860 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mJune NGJ055 Contents Baseboard Management Controller Configuration Installing the Control Panel Assembly Memory Module Installation GuidelinesControl Panel Assembly Service-Only Procedure Installing the System Board AssemblyTroubleshooting System Cooling Problems Responding to a Systems Management Software Alert Message103 Returning Items for Warranty Repair or Credit 105101 104Contents Other Information You May Need About Your SystemAccessing System Features During Startup About Your System Status of power to the system An ACPI-compliant operating system, power isPower button is enabled in the System Setup Disconnected from the system. The indicator blinksCause the indicators to flash to identify a particular System needs attention due to a system problemBlue system status indicators on the front and back Device driver errors when using certain operatingDevice for specific installation Activity indicator System MessagesInstallation with more than 2 GB System memory OS Install Mode optionSystem Setup program is set to On Nvramclr jumper is installedReplace the mouse. If the problem Installed memory modules are See Memory Module InstallationInstalled. See Troubleshooting Carry out the commandRun the system diagnostics. See Modules, or faulty system boardSetup program, the operating system Ensure that all memory modules areCard Cards on page 63. If the problem Insert a diskette that has a bootableFaulty or improperly installed PCIe 63. If the problem persists, seeFaulty or improperly installed Retry Remote ConfigurationConfiguration request Expansion cardInvalid memory configuration See Memory Module Installation Faulty memory moduleMemory configuration System batteryDiagnostics Indicator Codes Drive installed in your system Installed in your systemPossible USB failure See Troubleshooting a USB Device on Drive failureFaulty system board About Your System System Beep CodesSee Troubleshooting System Memory on Diagnostics Messages If the problem persists, see Getting Help onAlert Messages About Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Using the System Setup ProgramSystem Setup Options Main ScreenMain System Setup Program Screen Selectable settingsOff default System Setup Program Options Description Video MemoryOS Install Mode After installationCPU Information Screen Integrated Devices Screen Console Redirection Screen System Security Screen Sets the NMI feature On or Off System and Setup Password FeaturesUsing the System Password Exit ScreenUsing the System Setup Program Using the Setup Password Assigning a Setup PasswordDisabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended ToolsInside the System Page Page Guide for Access anyRack to On static rails Loosen See Figure Sides From Electrical outletCooling Shroud Closing the SystemRemoving the Cooling Shroud Page Page Optical Drive Removing the Optical DrivePage Configuring the Boot Drive Hard DrivesRemoving a Hard Drive Page Page Page Page Installing a SAS Controller Card Fan AssemblyRemoving the Fan Assembly Page Optional PCI Fan Assembly Removing the PCI Fan AssemblyScrew holes on the chassis PCI FAN connectorConnector on the system board Cable to the IntrusionPower Supply Removing the Power SupplySystem supports a single nonredundant power supply Page Installing an Expansion Card Expansion CardsPage Precautions System on Cables that Adjacent to Retainer to Card withRelease Riser Card Removing the Riser CardPage Memory Module Installation Guidelines Sample Memory Module Configurations Total Memory DIMM1A512 MB None Installing System Components Installing Memory Modules Page Replacing the Processor Secure the heat sink to the systemWait 30 seconds Page Control Panel Assembly Service-Only Procedure Removing the Control Panel AssemblyMounting install the two See -20 the System onSystem Board Service-Only Procedure Removing the System Board AssemblyPage Installing System Components Installing System Components Safety First-For You and Your System Start-Up RoutineTroubleshooting IRQ Assignment Conflicts Checking the EquipmentTroubleshooting the Keyboard Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Monitor is not working properly Video memory is faultyTroubleshooting the Mouse Troubleshooting Basic I/O FunctionsTroubleshooting a Serial I/O Device Troubleshooting a USB Device Troubleshooting a NICNIC cannot communicate with network Troubleshooting a Wet System Responding to a Systems Management Software Alert MessageLiquid spilled on the system Excessive humidity Troubleshooting a Damaged System System was dropped or damagedTroubleshooting the System Battery Troubleshooting the Power SupplySystem-status indicators are amber Troubleshooting System Cooling Problems Troubleshooting a FanTroubleshooting System Memory Troubleshooting an Optical Drive Troubleshooting a Hard Drive Troubleshooting Expansion Cards Troubleshooting the Microprocessor Using Dell PowerEdge Diagnostics System Diagnostics FeaturesRunning the System Diagnostics From Removable Bootable Media When to Use the System DiagnosticsRunning the System Diagnostics From the Utility PartitionSelecting Devices for Testing System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Diagnostics OptionsViewing Information and Results Page Page Riser Card Connectors 100 Slot 2, PCIe x8-lane101 102 103 Online ServicesObtaining Assistance Getting HelpSupport Service AutoTech ServiceAutomated Order-Status Service Electronic Quote ServiceBefore You Call 105Getting Help 107 Mail la-techsupport@dell.com Technical Support Toll-free Contacting Dell108 Mail la-techsupport@dell.com Technical SupportSales Technical Support Toll-free Technical Support Services109 Website support.ap.dell.com110 Mail la-techsupport@dell.com General Support Toll-freeGeneral Support Toll-free 111 112 113 General Support calling from Guayaquil3355 114 115 Mail la-techsupport@dell.com General Support116 117 118 119 Mail krsupport@dell.com120 121 Technical Support Claracom122 Fax 21 424 01123 124 Country Code Precision Technical Support PowerApp, PowerEdge 125Mail delldirectsupport@dell.com Customer Care website International Access Code Country Code City Code126 Home and Small Business Fax 0870 907127 128 BTU British thermal unit 129Amperes AC Alternating current Celsius130 Cm Centimeters Cmos Complementary metal-oxide semiconductorFBD Fully buffered Dimm 131Fahrenheit Kilo Kb Kilobits 1024 bits Glossary132 LVD Low voltage differential Meters MA Milliamperes133 System diskette See bootable diskette 134TCP/IP Transmission Control Protocol/Internet Protocol 135 Volts VAC Volts alternating current VDC Volts direct current136 Partition, 94 using Dell PowerEdge 137Index Troubleshooting NMI button139 Index