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Dell
860
owner manual
Models:
860
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Troubleshooting
Install
Error codes
Password
Device faulty system board
Activity indicator
Retry Remote Configuration
Problem
Diagnostics Messages
Access any
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Contents
Dell PowerEdge 860 Systems
W . d e l l . c o m s u p p o r t . d e l l . c o m
June NGJ055
Contents
Baseboard Management Controller Configuration
Memory Module Installation Guidelines
Control Panel Assembly Service-Only Procedure
Installing the Control Panel Assembly
Installing the System Board Assembly
Troubleshooting System Cooling Problems
Responding to a Systems Management Software Alert Message
Returning Items for Warranty Repair or Credit 105
101
103
104
Contents
Other Information You May Need
About Your System
Accessing System Features During Startup
About Your System
An ACPI-compliant operating system, power is
Power button is enabled in the System Setup
Status of power to the system
Disconnected from the system. The indicator blinks
System needs attention due to a system problem
Blue system status indicators on the front and back
Cause the indicators to flash to identify a particular
Device driver errors when using certain operating
Device for specific installation
Activity indicator
System Messages
OS Install Mode option
System Setup program is set to On
Installation with more than 2 GB System memory
Nvramclr jumper is installed
Installed memory modules are See Memory Module Installation
Installed. See Troubleshooting
Replace the mouse. If the problem
Carry out the command
Modules, or faulty system board
Setup program, the operating system
Run the system diagnostics. See
Ensure that all memory modules are
Insert a diskette that has a bootable
Faulty or improperly installed PCIe
Card Cards on page 63. If the problem
63. If the problem persists, see
Retry Remote Configuration
Configuration request
Faulty or improperly installed
Expansion card
Faulty memory module
Memory configuration
Invalid memory configuration See Memory Module Installation
System battery
Diagnostics Indicator Codes
Installed in your system
Possible USB failure See Troubleshooting a USB Device on
Drive installed in your system
Drive failure
Faulty system board About Your System
System Beep Codes
See Troubleshooting System Memory on
Diagnostics Messages
If the problem persists, see Getting Help on
Alert Messages
About Your System
Entering the System Setup Program
Responding to Error Messages
Using the System Setup Program
Using the System Setup Program
System Setup Options
Main Screen
Main System Setup Program Screen
Selectable settings
System Setup Program Options Description Video Memory
OS Install Mode
Off default
After installation
CPU Information Screen
Integrated Devices Screen
Console Redirection Screen
System Security Screen
System and Setup Password Features
Using the System Password
Sets the NMI feature On or Off
Exit Screen
Using the System Setup Program
Using the Setup Password
Assigning a Setup Password
See Disabling a Forgotten Password on
Disabling a Forgotten Password
Baseboard Management Controller Configuration
Entering the BMC Setup Module
BMC Setup Module Options
Using the System Setup Program
Inside the System
Installing System Components
Recommended Tools
Page
Page
Access any
Rack to On static rails Loosen See Figure Sides From
Guide for
Electrical outlet
Removing the Cooling Shroud
Cooling Shroud
Closing the System
Page
Page
Optical Drive
Removing the Optical Drive
Page
Removing a Hard Drive
Configuring the Boot Drive
Hard Drives
Page
Page
Page
Page
Removing the Fan Assembly
Installing a SAS Controller Card
Fan Assembly
Page
Optional PCI Fan Assembly
Removing the PCI Fan Assembly
PCI FAN connector
Connector on the system board
Screw holes on the chassis
Cable to the Intrusion
System supports a single nonredundant power supply
Power Supply
Removing the Power Supply
Page
Installing an Expansion Card
Expansion Cards
Page
Release
Precautions
System on Cables that Adjacent to Retainer to Card with
Riser Card
Removing the Riser Card
Page
512 MB None Installing System Components
Memory Module Installation Guidelines
Sample Memory Module Configurations Total Memory DIMM1A
Installing Memory Modules
Page
Wait 30 seconds
Replacing the Processor
Secure the heat sink to the system
Page
Control Panel Assembly Service-Only Procedure
Removing the Control Panel Assembly
Mounting install the two
See -20 the System on
System Board Service-Only Procedure
Removing the System Board Assembly
Page
Installing System Components
Installing System Components
Safety First-For You and Your System
Start-Up Routine
Troubleshooting IRQ Assignment Conflicts
Checking the Equipment
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Troubleshooting the Keyboard
Monitor is not working properly Video memory is faulty
Troubleshooting a Serial I/O Device
Troubleshooting the Mouse
Troubleshooting Basic I/O Functions
NIC cannot communicate with network
Troubleshooting a USB Device
Troubleshooting a NIC
Liquid spilled on the system Excessive humidity
Troubleshooting a Wet System
Responding to a Systems Management Software Alert Message
Troubleshooting a Damaged System
System was dropped or damaged
System-status indicators are amber
Troubleshooting the System Battery
Troubleshooting the Power Supply
Troubleshooting System Cooling Problems
Troubleshooting a Fan
Troubleshooting System Memory
Troubleshooting an Optical Drive
Troubleshooting a Hard Drive
Troubleshooting Expansion Cards
Troubleshooting the Microprocessor
Running the System Diagnostics
Using Dell PowerEdge Diagnostics
System Diagnostics Features
When to Use the System Diagnostics
Running the System Diagnostics
From Removable Bootable Media
From the Utility Partition
System Diagnostics Testing Options
Using the Custom Test Options
Selecting Devices for Testing
Selecting Diagnostics Options
Viewing Information and Results
Page
Page
Riser Card Connectors
100
Slot 2, PCIe x8-lane
101
102
Online Services
Obtaining Assistance
103
Getting Help
AutoTech Service
Automated Order-Status Service
Support Service
Electronic Quote Service
Before You Call
105
Getting Help
107
Contacting Dell
108
Mail la-techsupport@dell.com Technical Support Toll-free
Mail la-techsupport@dell.com Technical Support
Technical Support Toll-free Technical Support Services
109
Sales
Website support.ap.dell.com
General Support Toll-free
110
Mail la-techsupport@dell.com General Support Toll-free
111
112
3355
113
General Support calling from Guayaquil
114
115
Mail la-techsupport@dell.com General Support
116
117
118
119
Mail krsupport@dell.com
120
121
Technical Support Claracom
122
Fax 21 424 01
123
124
Country Code Precision Technical Support PowerApp, PowerEdge
125
International Access Code Country Code City Code
126
Mail delldirectsupport@dell.com Customer Care website
Home and Small Business Fax 0870 907
127
128
129
Amperes AC Alternating current
BTU British thermal unit
Celsius
130
Cm Centimeters Cmos Complementary metal-oxide semiconductor
131
Fahrenheit
FBD Fully buffered Dimm
Kilo Kb Kilobits 1024 bits Glossary
132
LVD Low voltage differential Meters MA Milliamperes
133
TCP/IP Transmission Control Protocol/Internet Protocol
System diskette See bootable diskette
134
135
Volts VAC Volts alternating current VDC Volts direct current
136
Index
Partition, 94 using Dell PowerEdge
137
Troubleshooting
NMI button
139
Index
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