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Dell
860
owner manual
Models:
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Troubleshooting
Install
Error codes
Password
Device faulty system board
Activity indicator
Retry Remote Configuration
Problem
Diagnostics Messages
Access any
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Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m
Dell PowerEdge 860 Systems
June NGJ055
Contents
Baseboard Management Controller Configuration
Installing the System Board Assembly
Memory Module Installation Guidelines
Control Panel Assembly Service-Only Procedure
Installing the Control Panel Assembly
Responding to a Systems Management Software Alert Message
Troubleshooting System Cooling Problems
104
Returning Items for Warranty Repair or Credit 105
101
103
Contents
About Your System
Other Information You May Need
Accessing System Features During Startup
About Your System
Disconnected from the system. The indicator blinks
An ACPI-compliant operating system, power is
Power button is enabled in the System Setup
Status of power to the system
Device driver errors when using certain operating
System needs attention due to a system problem
Blue system status indicators on the front and back
Cause the indicators to flash to identify a particular
Device for specific installation
System Messages
Activity indicator
Nvramclr jumper is installed
OS Install Mode option
System Setup program is set to On
Installation with more than 2 GB System memory
Carry out the command
Installed memory modules are See Memory Module Installation
Installed. See Troubleshooting
Replace the mouse. If the problem
Ensure that all memory modules are
Modules, or faulty system board
Setup program, the operating system
Run the system diagnostics. See
63. If the problem persists, see
Insert a diskette that has a bootable
Faulty or improperly installed PCIe
Card Cards on page 63. If the problem
Expansion card
Retry Remote Configuration
Configuration request
Faulty or improperly installed
System battery
Faulty memory module
Memory configuration
Invalid memory configuration See Memory Module Installation
Diagnostics Indicator Codes
Drive failure
Installed in your system
Possible USB failure See Troubleshooting a USB Device on
Drive installed in your system
System Beep Codes
Faulty system board About Your System
See Troubleshooting System Memory on
If the problem persists, see Getting Help on
Diagnostics Messages
Alert Messages
About Your System
Using the System Setup Program
Entering the System Setup Program
Responding to Error Messages
Using the System Setup Program
Main Screen
System Setup Options
Selectable settings
Main System Setup Program Screen
After installation
System Setup Program Options Description Video Memory
OS Install Mode
Off default
CPU Information Screen
Integrated Devices Screen
Console Redirection Screen
System Security Screen
Exit Screen
System and Setup Password Features
Using the System Password
Sets the NMI feature On or Off
Using the System Setup Program
Assigning a Setup Password
Using the Setup Password
Baseboard Management Controller Configuration
Disabling a Forgotten Password
See Disabling a Forgotten Password on
BMC Setup Module Options
Entering the BMC Setup Module
Using the System Setup Program
Recommended Tools
Installing System Components
Inside the System
Page
Page
Electrical outlet
Access any
Rack to On static rails Loosen See Figure Sides From
Guide for
Closing the System
Cooling Shroud
Removing the Cooling Shroud
Page
Page
Removing the Optical Drive
Optical Drive
Page
Hard Drives
Configuring the Boot Drive
Removing a Hard Drive
Page
Page
Page
Page
Fan Assembly
Installing a SAS Controller Card
Removing the Fan Assembly
Page
Removing the PCI Fan Assembly
Optional PCI Fan Assembly
Cable to the Intrusion
PCI FAN connector
Connector on the system board
Screw holes on the chassis
Removing the Power Supply
Power Supply
System supports a single nonredundant power supply
Page
Expansion Cards
Installing an Expansion Card
Page
System on Cables that Adjacent to Retainer to Card with
Precautions
Release
Removing the Riser Card
Riser Card
Page
Sample Memory Module Configurations Total Memory DIMM1A
Memory Module Installation Guidelines
512 MB None Installing System Components
Installing Memory Modules
Page
Secure the heat sink to the system
Replacing the Processor
Wait 30 seconds
Page
Removing the Control Panel Assembly
Control Panel Assembly Service-Only Procedure
See -20 the System on
Mounting install the two
Removing the System Board Assembly
System Board Service-Only Procedure
Page
Installing System Components
Installing System Components
Start-Up Routine
Safety First-For You and Your System
Checking the Equipment
Troubleshooting IRQ Assignment Conflicts
Monitor is not working properly Video memory is faulty
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Troubleshooting the Keyboard
Troubleshooting Basic I/O Functions
Troubleshooting the Mouse
Troubleshooting a Serial I/O Device
Troubleshooting a NIC
Troubleshooting a USB Device
NIC cannot communicate with network
Responding to a Systems Management Software Alert Message
Troubleshooting a Wet System
Liquid spilled on the system Excessive humidity
System was dropped or damaged
Troubleshooting a Damaged System
Troubleshooting the Power Supply
Troubleshooting the System Battery
System-status indicators are amber
Troubleshooting a Fan
Troubleshooting System Cooling Problems
Troubleshooting System Memory
Troubleshooting an Optical Drive
Troubleshooting a Hard Drive
Troubleshooting Expansion Cards
Troubleshooting the Microprocessor
System Diagnostics Features
Using Dell PowerEdge Diagnostics
Running the System Diagnostics
From the Utility Partition
When to Use the System Diagnostics
Running the System Diagnostics
From Removable Bootable Media
Selecting Diagnostics Options
System Diagnostics Testing Options
Using the Custom Test Options
Selecting Devices for Testing
Viewing Information and Results
Page
Page
Riser Card Connectors
Slot 2, PCIe x8-lane
100
101
102
Getting Help
Online Services
Obtaining Assistance
103
Electronic Quote Service
AutoTech Service
Automated Order-Status Service
Support Service
105
Before You Call
Getting Help
107
Mail la-techsupport@dell.com Technical Support
Contacting Dell
108
Mail la-techsupport@dell.com Technical Support Toll-free
Website support.ap.dell.com
Technical Support Toll-free Technical Support Services
109
Sales
Mail la-techsupport@dell.com General Support Toll-free
110
General Support Toll-free
111
112
General Support calling from Guayaquil
113
3355
114
Mail la-techsupport@dell.com General Support
115
116
117
118
Mail krsupport@dell.com
119
120
Technical Support Claracom
121
Fax 21 424 01
122
123
124
125
Country Code Precision Technical Support PowerApp, PowerEdge
Home and Small Business Fax 0870 907
International Access Code Country Code City Code
126
Mail delldirectsupport@dell.com Customer Care website
127
128
Celsius
129
Amperes AC Alternating current
BTU British thermal unit
Cm Centimeters Cmos Complementary metal-oxide semiconductor
130
Kilo Kb Kilobits 1024 bits Glossary
131
Fahrenheit
FBD Fully buffered Dimm
LVD Low voltage differential Meters MA Milliamperes
132
133
134
System diskette See bootable diskette
TCP/IP Transmission Control Protocol/Internet Protocol
Volts VAC Volts alternating current VDC Volts direct current
135
136
137
Partition, 94 using Dell PowerEdge
Index
NMI button
Troubleshooting
139
Index
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