82 Troubleshooting Your System
Troubleshooting the Mouse
Problem
• System message indicates a problem with the mouse.
• Mouse is not functioning properly.
Action
1
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page93.
If the test fails, continue to the next step.
2
Examine the mouse and its cable for signs of damage.
3
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page103.
If the problem is not resolved, see "Getting Help" on page103.
Troubleshooting Basic I/O Functions
Problem
• Error message indicates a problem with a serial port.
• Device connected to a serial port is not operating properly.
Action
1
Enter the System Setup program and ensure that the serial port is enabled. See "Using the System
Setup Program" on page29.
2
If the problem is confined to a particular application, see the application documentation for specific
port configuration requirements that the program may require.
3
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page93.
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on
page82.
Troubleshooting a Serial I/O Device
Problem
• Device connected to the serial port is not operating properly.