113, General Support calling from Guayaquil, 3355 | Dell 860

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Costa Rica	Website: www.dell.com/cr
	E-mail: la-techsupport@dell.com
	Technical Support	toll-free: 800-012-0232

Czech Republic (Prague)	Website: support.euro.dell.com
International Access Code: 00	E-mail: czech_dell@dell.com
Country Code: 420	Technical Support	22537 2727
	Customer Care	22537 2707
	Fax	22537 2714
	Technical Fax	22537 2728
	Switchboard	22537 2711

Denmark (Copenhagen)	Website: support.euro.dell.com
International Access Code: 00	Technical Support for XPS	7010 0074
Country Code: 45	Technical Support for all other Dell computers	7023 0182
	Customer Care (Relational)	7023 0184
	Home/Small Business Customer Care	3287 5505
	Switchboard (Relational)	3287 1200
	Switchboard Fax (Relational)	3287 1201
	Switchboard (Home/Small Business)	3287 5000
	Switchboard Fax (Home/Small Business)	3287 5001

Dominica	Website: www.dell.com/dm
	E-mail: la-techsupport@dell.com
	General Support	toll-free: 1-866-278-6821

Dominican Republic	Website: www.dell.com/do
	E-mail: la-techsupport@dell.com
	Technical Support	toll-free: 1-888-156-1834 or
		toll-free: 1-888-156-1584

Ecuador	Website: www.dell.com/ec
	E-mail: la-techsupport@dell.com
	General Support (calling from Quito)	toll-free: 999-119-877-655-3355
	General Support (calling from Guayaquil)	toll-free: 1800-999-119-877-655-
		3355

Getting Help

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Dell 860 owner manual 113, General Support calling from Guayaquil, 3355

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 860 Systems June NGJ055 Contents Baseboard Management Controller Configuration Control Panel Assembly Service-Only Procedure Memory Module Installation GuidelinesInstalling the Control Panel Assembly Installing the System Board Assembly Responding to a Systems Management Software Alert Message Troubleshooting System Cooling Problems 101 Returning Items for Warranty Repair or Credit 105103 104 Contents About Your System Other Information You May Need Accessing System Features During Startup About Your System Power button is enabled in the System Setup An ACPI-compliant operating system, power isStatus of power to the system Disconnected from the system. The indicator blinks Blue system status indicators on the front and back System needs attention due to a system problemCause the indicators to flash to identify a particular Device driver errors when using certain operating Device for specific installation System Messages Activity indicator System Setup program is set to On OS Install Mode optionInstallation with more than 2 GB System memory Nvramclr jumper is installed Installed. See Troubleshooting Installed memory modules are See Memory Module InstallationReplace the mouse. If the problem Carry out the command Setup program, the operating system Modules, or faulty system boardRun the system diagnostics. See Ensure that all memory modules are Faulty or improperly installed PCIe Insert a diskette that has a bootableCard Cards on page 63. If the problem 63. If the problem persists, see Configuration request Retry Remote ConfigurationFaulty or improperly installed Expansion card Memory configuration Faulty memory moduleInvalid memory configuration See Memory Module Installation System battery Diagnostics Indicator Codes Possible USB failure See Troubleshooting a USB Device on Installed in your systemDrive installed in your system Drive failure System Beep Codes Faulty system board About Your System See Troubleshooting System Memory on If the problem persists, see Getting Help on Diagnostics Messages Alert Messages About Your System Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program Main Screen System Setup Options Selectable settings Main System Setup Program Screen OS Install Mode System Setup Program Options Description Video MemoryOff default After installation CPU Information Screen Integrated Devices Screen Console Redirection Screen System Security Screen Using the System Password System and Setup Password FeaturesSets the NMI feature On or Off Exit Screen Using the System Setup Program Assigning a Setup Password Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration BMC Setup Module Options Entering the BMC Setup Module Using the System Setup Program Inside the System Installing System ComponentsRecommended Tools Page Page Rack to On static rails Loosen See Figure Sides From Access anyGuide for Electrical outlet Removing the Cooling Shroud Cooling ShroudClosing the System Page Page Removing the Optical Drive Optical DrivePage Removing a Hard Drive Configuring the Boot DriveHard Drives Page Page Page Page Removing the Fan Assembly Installing a SAS Controller CardFan Assembly Page Removing the PCI Fan Assembly Optional PCI Fan Assembly Connector on the system board PCI FAN connectorScrew holes on the chassis Cable to the Intrusion System supports a single nonredundant power supply Power SupplyRemoving the Power Supply Page Expansion Cards Installing an Expansion CardPage Release PrecautionsSystem on Cables that Adjacent to Retainer to Card with Removing the Riser Card Riser CardPage 512 MB None Installing System Components Memory Module Installation GuidelinesSample Memory Module Configurations Total Memory DIMM1A Installing Memory Modules Page Wait 30 seconds Replacing the ProcessorSecure the heat sink to the system Page Removing the Control Panel Assembly Control Panel Assembly Service-Only Procedure See -20 the System on Mounting install the two Removing the System Board Assembly System Board Service-Only ProcedurePage Installing System Components Installing System Components Start-Up Routine Safety First-For You and Your System Checking the Equipment Troubleshooting IRQ Assignment Conflicts Troubleshooting the Video Subsystem Troubleshooting External ConnectionsTroubleshooting the Keyboard Monitor is not working properly Video memory is faulty Troubleshooting a Serial I/O Device Troubleshooting the MouseTroubleshooting Basic I/O Functions NIC cannot communicate with network Troubleshooting a USB DeviceTroubleshooting a NIC Liquid spilled on the system Excessive humidity Troubleshooting a Wet SystemResponding to a Systems Management Software Alert Message System was dropped or damaged Troubleshooting a Damaged System System-status indicators are amber Troubleshooting the System BatteryTroubleshooting the Power Supply Troubleshooting a Fan Troubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting an Optical Drive Troubleshooting a Hard Drive Troubleshooting Expansion Cards Troubleshooting the Microprocessor Running the System Diagnostics Using Dell PowerEdge DiagnosticsSystem Diagnostics Features Running the System Diagnostics When to Use the System DiagnosticsFrom Removable Bootable Media From the Utility Partition Using the Custom Test Options System Diagnostics Testing OptionsSelecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results Page Page Riser Card Connectors Slot 2, PCIe x8-lane 100 101 102 Obtaining Assistance Online Services103 Getting Help Automated Order-Status Service AutoTech ServiceSupport Service Electronic Quote Service 105 Before You Call Getting Help 107 108 Contacting DellMail la-techsupport@dell.com Technical Support Toll-free Mail la-techsupport@dell.com Technical Support 109 Technical Support Toll-free Technical Support ServicesSales Website support.ap.dell.com General Support Toll-free 110Mail la-techsupport@dell.com General Support Toll-free 111 112 3355 113General Support calling from Guayaquil 114 Mail la-techsupport@dell.com General Support 115 116 117 118 Mail krsupport@dell.com 119 120 Technical Support Claracom 121 Fax 21 424 01 122 123 124 125 Country Code Precision Technical Support PowerApp, PowerEdge 126 International Access Code Country Code City CodeMail delldirectsupport@dell.com Customer Care website Home and Small Business Fax 0870 907 127 128 Amperes AC Alternating current 129BTU British thermal unit Celsius Cm Centimeters Cmos Complementary metal-oxide semiconductor 130 Fahrenheit 131FBD Fully buffered Dimm Kilo Kb Kilobits 1024 bits Glossary LVD Low voltage differential Meters MA Milliamperes 132 133 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette134 Volts VAC Volts alternating current VDC Volts direct current 135 136 Index Partition, 94 using Dell PowerEdge137 NMI button Troubleshooting 139 Index