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Solving Problems
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions at the front of this document (see page 9).
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell.
1Shut down the computer.
2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
3Connect the computer to an electrical outlet.
4Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
NOTE: If you cannot see anything on your display, hold down <Fn> and press the computer’s power button to begin the Dell Diagnostics. The computer automatically runs the
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD.
If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.
Solving Problems
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