Dell MD3620I, MD3600I owner manual Retrieving Trace Buffers, 242

NOTE: Enable only one collect support bundle data to a single client system. Setting multiple systems to collect data may potentially affect the storage array performance.

To automatically collect the support bundle data:

1In the AMW, select Advanced→ Troubleshooting→ Support Data→ Automatic Settings.

2Select Automatically collect support data for critical events.

3To change the location of the saved support bundle, click Change.

The Change Folder Location window is displayed, navigate to the relevant folder and click OK.

4To reset the default location, click Reset.

5Click OK.

Retrieving Trace Buffers

Trace information can be saved to a compressed file. The firmware uses the trace buffers to record processing activity, including exception conditions, that might be useful for debugging. Trace information is stored in the current buffer and can be moved to the flushed buffer after being retrieved. Because each RAID controller module has its own buffer; there might be more than one flushed buffer. The trace buffers can be retrieved without interrupting the operation of the storage array and with minimal effect on performance.

NOTE: Use this option only under the guidance of a Technical Support representative.

A zip-compressed archive file is stored at the location you specify on the host. The archive contains trace files from one or both of the RAID controller modules in the storage array along with a descriptor file named trace_description.xml. Each trace file includes a header that identifies the file format to the analysis software used by the Technical Support representative. The descriptor file contains:

•The WWN for the storage array.

•The serial number of each RAID controller module.

•A time stamp.

•The version number for the RAID controller module firmware.

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Troubleshooting: Your Storage Array Software