Dell MD3620I, MD3600I owner manual 252

•Out-of-band managed storage array—Go to step 6.

•In-band managed storage array – Go to step 12.

6For an out-of-band managed storage array, ensure that the RAID controller modules are network accessible by using the ping command to make sure that the RAID controller module can be reached. Type one of these commands, and press <Enter>.

•ping <host-name>

•ping <RAID controller module-IP-address>

7If the verification is successful, see step 8, if not, see step 9.

8Remove the storage array with the Unresponsive status from the EMW, and select Add Storage Array to add the storage array again.

9If the storage array does not return to Optimal status, check the Ethernet cables to make sure that there is no visible damage and that they are securely connected.

10Make sure the appropriate network configuration tasks have been performed. For example, make sure that IP addresses have been assigned to each RAID controller module.

11If there is a cable or network accessibility problem, see step 20, if not step 12.

12For an in-band managed storage array, make sure that the host is network accessible by using the ping command to verify that the host can be reached. Type one of these commands, and press <Enter>.

•ping <host-name>

•ping <RAID controller module-IP-address>

13If the verification is successful, see step 14, if not, step 15.

14Remove the host with the Unresponsive status from the EMW, and select Add Storage Array to add the host again.

15If the host does not return to Optimal status, go to step 16.

16Ensure that the host is turned on and operational and that the host adapters have been installed.

17Check all external cables and switches or hubs to make sure that no visible damage exists and that they are securely connected.

18Make sure the Host Context Agent software is installed and running.

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Troubleshooting: Your Storage Array Software