Dell MD3600I, MD3620I owner manual 243

•The version number for the management application programming interface (API).

•The model ID for the RAID controller module board.

•The collection status for each RAID controller module. If the status is Failed, the reason for failure is noted, and there is no trace file for the failed RAID controller module.

To retrieve the trace buffers:

1From the AMW, select Advanced→ Troubleshooting→ Support Data→ Retrieve Trace Buffers.

The Retrieve Trace Buffers dialog appears.

2Select either the RAID controller module 0, RAID controller module 1, or both.

If the RAID controller module status message to the right of a check box indicates that the RAID controller module is offline, the check box is disabled.

3From the Trace buffers list, select the relevant option.

4To move the buffer, select Move current trace buffer to the flushed buffer after retrieval.

Move current trace buffer to the flushed buffer after retrieval is not available if the Flushed buffer option is selected in step 3.

5Enter a name for the physical disk data filename in Specify filename or click Browse to navigate to a previously saved file to overwrite an existing file.

6Click Start.

The trace buffer information is archived to the file specified.

7After the retrieval process is completed:

•To retrieve trace buffers again using different parameters, repeat step 2 through step 6.

•To close the dialog, click Close.

Troubleshooting: Your Storage Array Software

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