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Dell MD3620I, MD3600I owner manual 262

Models: MD3600I MD3620I

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Troubleshooting: Your Storage Array Software

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Dell MD3620I, MD3600I owner manual 262

Contents

Dell PowerVault MD3600i and MD3620i Storage Arrays December Contents Cache Functions and Features Planning RAID Controller ModulesVirtual Disk Operations Limit Configuring Alert Notifications Out-of-Band and In-Band ManagementEdit, Remove, or Rename Host Topology Enabling or Disabling the Event MonitorManaging Host Port Identifiers 104 103107 130 117126 Host-to-Virtual Disk Mapping 131146 143145 147Creating a Virtual Disk Copy for ContentsRe-Creating a Snapshot Virtual Disk Virtual Disk Copy Restrictions179 Using DM Multipathing Devices 186Stopping a Virtual Disk Copy 178 Preparing Host Servers 179210 Downloading Both RAID Controller209 211227 RAID Controller Module Backup Battery Unit 222Power Supply/Cooling Fan Module 224 229241 Recovering From an Unresponsive237 242Troubleshooting Expansion Enclosure Management Modules 265 Safety First-For you and Your Array 263Troubleshooting Power 264 Troubleshooting a Damaged Array 270272 Contents Introduction About This DocumentDell PowerVault Modular Disk Configuration Utility Dell PowerVault Modular Disk Storage ManagerMD3600i Series Storage Array Other Information You May Need Introduction Planning About Your Storage Array OverviewHardware Features Front-Panel Features and IndicatorsPlanning About Your Storage Array Item Indicator, Button, or Icon Description Connector Back-Panel Features and Indicators Hard-Drive Indicator Patterns Hard Drive IndicatorsPower Supply and Cooling Fan Features Hard-Drive Status Indicator Pattern ConditionPower Indicator Codes Power Indicator Codes Item LED Type Icon DescriptionPlanning RAID Controller Modules RAID Controller ModulesRAID Controller Module Connectors and Features MD3600i Series iSCSI RAID Controller ModuleItem Component Function Storage Array Thermal Shutdown RAID Controller Module-Additional FeaturesBattery Backup Unit Shutdown Threshold TypeCache Mirroring Cache Functions and FeaturesSystem Password Reset Write-Back CacheWrite-Through Cache Planning MD3600i Series Storage Array Terms and Concepts Physical Disks, Virtual Disks, and Disk GroupsPhysical Disks Physical Disk StatesSelf-Monitoring Analysis and Reporting Technology Virtual Disks and Disk GroupsVirtual Disk States RAID Controller Virtual Disk States DescriptionRAID Levels RAID Level UsageRAID Virtual Disk Initialization Segment SizeVirtual Disk Operations Background InitializationCycle Time Consistency CheckMedia Verification Foreground InitializationVirtual Disk Operations Limit Disk Group OperationsRAID Level Migration Virtual Disk Capacity Expansion Segment Size MigrationDisk Group Expansion Disk Group Defragmentation RAID Background Operations PriorityDisk Group Operations Limit Virtual Disk Migration and Disk Roaming Disk MigrationPlanning MD3600i Series Storage Array Terms and Concepts Disk Roaming Host Server-to-Virtual Disk MappingAdvanced Features Host TypesSnapshot Virtual Disks Snapshot Repository Virtual DiskSource Virtual Disk Virtual Disk CopyTarget Virtual Disk Using Snapshot and Disk Copy Together Virtual Disk RecoveryMulti-Path Software Preferred and Alternate Controllers and Paths Virtual Disk OwnershipLoad Balancing Monitoring MD3600i Series System Performance Planning MD3600i Series Storage Array Terms and Concepts Performance Monitor Table Description Column Headings Planning MD3600i Series Storage Array Terms and Concepts Configuration Overview User InterfaceEnterprise Management Window Inheriting the System Settings Array Management WindowConfiguration Overview Out-of-Band and In-Band Management Configuration About Your Storage ArrayOut-of-Band Management Adding Storage Arrays Storage ArraysIn-Band Management Manual Addition of a Storage Array Automatic Discovery of Storage ArraysSelect Edit→ Add Storage Array Setting Up Your Storage Array Configuration About Your Storage Array Naming or Renaming Storage Arrays AMW Setup tab, select Rename Storage ArrayLocating Storage Arrays AMW, select Storage Array→ Blink→ Storage ArraySetting a Password Name/Rename Storage Arrays dialog appearsType the New password PasswordPassword Guidelines Adding/Editing a Comment to an Existing Storage Array Viewing Storage Array ConnectionsSelect Edit→ Comment Removing Storage Arrays Enabling Premium FeaturesSelect Edit→ Remove→ Storage Array Changing the Cache Settings on the Storage Array Displaying Failover AlertChanging the Enclosure Order in the Physical Pane Changing Expansion Enclosure ID NumbersAMW, select Storage Array→ Change→ Enclosure Order Select Configure Alerts Configuring Alert NotificationsConfiguring E-mail Alerts Select All storage arraysConfiguration About Your Storage Array Configuration About Your Storage Array Configuring Snmp Alerts Battery Settings Setting the Storage Array RAID Controller Module Clocks Select Manage iSCSI Settings Configuration Using iSCSIChanging the iSCSI Target Authentication Enter the Target Chap secretClick OK in the Manage iSCSI Settings window Entering Mutual Authentication PermissionsSelect the Mutual Authentication tab Creating Chap SecretsValid Characters for Chap Secrets Initiator Chap SecretTarget Chap Secret Valid Ascii Characters for Chap SecretsSelect the Target Identification tab Changing the iSCSI Target Discovery SettingsChanging the iSCSI Target Identification Select the Target Discovery tabConfiguring the iSCSI Host Ports Configuration Using iSCSI Advanced iSCSI Host Ports Settings Advanced iSCSI Host Port Settings DescriptionViewing or Ending an iSCSI Session Viewing iSCSI Statistics and Setting Baseline Statistics Click Set BaselineEdit, Remove, or Rename Host Topology Mappings→ MoveConfiguration Event Monitor Windows Enabling or Disabling the Event MonitorLinux Configuration About Your Host Configuring Host AccessUsing the Mappings Tab Defining a Host Select Mappings→ Define→ HostRemoving Host Access Select Mappings→ RemoveSelect Mappings→ Define→ Host Group Managing Host GroupsCreating a Host Group Adding a Host to a Host GroupSelect Mappings→ Move Moving a Host to a Different Host GroupRemoving a Host From a Host Group Move Host Confirmation dialog appearsHost Topology Removing a Host Group101 Windows Starting or Stopping the Host Context AgentLinux Click Action→ StartData Path Protection 103Add Host Port Identifier dialog appears Managing Host Port Identifiers104 105 106 Creating Disk Groups and Virtual Disks Configuration Disk Groups and Virtual Disks107 Introduction Create Disk Group window is displayed Creating Disk Groups108 109 Locating a Disk Group Creating Virtual Disks111 Changing the Virtual Disk Modification Priority 112Changing the Virtual Disk Cache Settings 113114 Select Virtual Disk→ Change→ Segment Size Changing the Segment Size of a Virtual Disk115 File system typical Database Multimedia Custom Changing the I/O Type116 Physical Disk Security with Self Encrypting Disk Choosing an Appropriate Physical Disk Type117 118 Save Security Key File Validate Security Key Unlock Drives 119Creating a Security Key 120121 Click Create Key Changing a Security Key122 Confirm Change Security Key window is displayed 123Click Change Key Saving a Security Key124 Unlocking Secure Physical Disks Validate Security Key125 Erasing Secure Physical Disks Configuring Hot Spare Physical Disks126 Hot Spare Physical Disk Options window is displayed Select Physical disk→ Hot Spare Coverage127 Click Unassign Hot Spares and RebuildGlobal Hot Spares 128Hot Spare Drive Protection Hot Spare Operation129 130 Enclosure Loss ProtectionCriteria for Enclosure Loss Protection RAID Level Host-to-Virtual Disk Mapping 131Creating Host-to-Virtual Disk Mappings 132Modifying and Removing Host-to-Virtual Disk Mapping 133Changing Controller Ownership of the Virtual Disk 134Select Virtual Disk→ Change→ Ownership/Preferred Path Removing Host-to-Virtual Disk Mapping135 Select Disk Group→ Change→ Ownership/Preferred Path 136Select Disk Group→ Change→ RAID Level Restricted MappingsChanging the RAID Level of a Disk Group 137138 139 140 Storage Partitioning Changing the RAID Level of a Disk Group141 142 Select Disk Group→ Add Free Capacity Physical Disks Disk Group and Virtual Disk Expansion143 Virtual Disk Expansion Using Free CapacityUsing Unconfigured Capacity 144Exporting a Disk Group Disk Group MigrationExport Disk Group Non-Exportable ComponentsImporting a Disk Group Import Disk Group146 Non-Importable Components Storage Array Media Scan147 Changing Media Scan Settings 148Suspending the Media Scan 149150 Configuration Premium Feature- Snapshot Virtual Disks 151152 About the Simple Path Creating a Snapshot Virtual Disk Using the Simple Path153 154 155 About the Advanced Path Creating a Snapshot Virtual Disk Using the Advanced Path156 157 158 159 Automatic Map later with Storage Partition Creating the Snapshot Using the Advanced PathSpecify Virtual Disk Parameters window is displayed 160Specifying Snapshot Virtual Disk Names 161162 Snapshot Repository Capacity 163Click Add Physical Disks 164Add Physical Disks window closes 165Select Virtual Disk→ Snapshot→ Re-create Re-Creating Snapshot Virtual DisksDisabling a Snapshot Virtual Disk 166Preparing Host Servers to Re-Create a Snapshot Virtual Disk 167Select Virtual Disk → Snapshot→ Re-create Re-Creating a Snapshot Virtual Disk168 Configuration Premium Feature- Virtual Disk Copy 169Creating a Virtual Disk Copy for an Mscs Shared Disk 170Virtual Disk Read/Write Permissions 171Creating a Virtual Disk Copy Virtual Disk Copy Restrictions172 Virtual Disk Copy and Modification Operations Before you Begin173 Failed Virtual Disk Copy Preferred RAID Controller Module OwnershipCreate Copy Wizard 174Copying the Virtual Disk Failed RAID Controller ModuleCopy Manager 175176 Storage Array Performance During Virtual Disk Copy Setting Copy Priority177 Select Change→ Copy Priority Stopping a Virtual Disk Copy178 Preparing Host Servers to Recopy a Virtual Disk Recopying a Virtual Disk179 Recopying the Virtual Disk 180Select Copy→ Re-Copy Removing Copy Pairs181 182 183 184 Configuration Device Mapper Multipath for Linux 185Prerequisites Using DM Multipathing Devices186 Device Mapper Configuration Steps 187Scan for Newly Added Virtual Disks 188Create a New fdisk Partition on a Multipath Device Node 189Dev/mapper/mpathx-party Add a New Partition to Device MapperDev/mapper/mpathxpy Dev/mapper/mpathxpartyMount a Device Mapper Partition Linux Host Server Reboot Best PracticesCreate a File System on a Device Mapper Partition Ready For UseImportant Information About Special Partitions Useful Device Mapper Commands Description192 Limitations and Known Issues 193194 TroubleshootingQuestion Answer 195 196 Downloading RAID Controller and Nvsram Packages 197Downloading Both RAID Controller and Nvsram Firmware 198Click Transfer 199200 Downloading Only Nvsram Firmware 201202 Downloading Physical Disk Firmware 203204 Download Environmental EMM Firmware dialog appears AMW, select Advanced→ Maintenance→ Download→ EMM FirmwareDownloading MD1200 Series Expansion Module EMM Firmware 205Self-Monitoring Analysis and Reporting Technology Smart 206Media Errors and Unreadable Sectors 207208 Recommended Tools Management Installing Array Components209 Removing the Front Bezel Installing the Front BezelFront Bezel Optional 210Removing a Drive Blank Safety Models AMT, E03J, and E04JHard Drives 211Removing a Hard Drive Installing a Drive Blank212 Removing and Installing a Hard Drive 213Installing a Hard Drive 214Removing a Hard Drive From a Hard-Drive Carrier 215216 Removing a RAID Controller Module Blank Installing a Hard Drive Into a Drive CarrierRAID Controller Module 217Installing a RAID Controller Module Blank 218Removing a RAID Controller Module 219Opening the RAID Controller Module Installing a RAID Controller Module220 Closing the RAID Controller Module 221Removing the RAID Controller Module Backup Battery Unit RAID Controller Module Backup Battery Unit222 Installing the RAID Controller Module Backup Battery Unit 223Removing a Power Supply/Cooling Fan Module Power Supply/Cooling Fan Module224 225 Installing a Power Supply/Cooling Fan Module 226Removing the Control Panel Control Panel227 Installing the Control Panel 228Removing the Backplane Backplane229 230 16. Removing and Installing the Backplane-PowerVault MD3600i 17. Removing and Installing the Backplane-PowerVault MD3620iInstalling the Backplane 232Viewing the Firmware Inventory Management Firmware Inventory233 234 Volume Shadow-Copy Service Microsoft ServicesVirtual Disk Service Management System Interfaces236 Device Health Conditions Troubleshooting Your Storage Array SoftwareStart-Up Routine 237238 On the Setup tab, select Manage a Storage ArrayStatus Icon Description 239 Additional Status Icons Description240 Enter the Execution summary Storage Array Support DataAutomatically Collect the Support Bundle Data 241Retrieving Trace Buffers 242243 Collect Physical Disk Data window is displayed Collecting Physical Disk Data244 Event Log 245Select Storage Array→ View→ Profile Recovery GuruStorage Array Profile 246247 Viewing the Physical Associations Viewing the Logical Associations248 Finding Nodes 249Click Find Next Using Go ToSelect Find all free capacity nodes 250Recovering From an Unresponsive Storage Array Condition 251252 253 Locating a Physical Disk 254Select Physical Disk→ Blink→ Expansion Enclosure Locating an Expansion Enclosure255 Capturing the State Information 256SMrepassist Utility 257Unidentified Devices Recovering From an Unidentified Storage Array258 259 260 Starting or Restarting the Host Context Agent Software 261262 Troubleshooting External Connections Troubleshooting Your ArrayTroubleshooting Loss of Communication 263Troubleshooting Power Supply/Cooling Fan Module 264Troubleshooting Expansion Enclosure Management Modules Troubleshooting Array Cooling Problems265 Troubleshooting RAID Controller Modules 266267 Troubleshooting Hard Drives 268Troubleshooting a Wet Storage Array Troubleshooting Array and Expansion Enclosure Connections269 Troubleshooting a Damaged Array 270Invalid Storage Array ECC ErrorsConditions 271Noncritical Conditions PCI ErrorsCritical Conditions 272Visit support.dell.com Getting HelpContacting Dell Click All Support from Support menu274 Index 275276 277 278 Smart 279280 281 282