Dell MD3600I, MD3620I owner manual 259

bMake sure that the network can access the host by using the ping command in the following syntax:

ping <host-name-or-IP-address-of-the-host>.

If the network can access the host, continue to step c. If the network cannot access the host, skip to step d.

cRemove the host with the unresponsive status from the MDSM, and add that host again.

If the host returns to optimal status, you have completed this procedure.

dMake sure that the power to the host is turned on and that the host is operational.

eIf applicable, make sure that the host bus adapters have been installed in the host.

fExamine all external cables and switches or hubs to make sure that you cannot see any damage and that they are tightly connected.

gIf you have recently replaced or added the controller, restart the Host Context Agent software so that the new controller is found.

If a problem exists, make the appropriate modifications to the host.

4If you have an out-of-band storage array, use the following procedure. Click Refresh after each step to make sure of the results:

a Make sure that the network can access the controllers by using the ping command. Use the following syntax:

ping <controller-IP-address>

If the network can access the controllers, continue to step b. If the network cannot access the controllers, skip to step c.

bRemove the storage array with the unresponsive status from MDSM, and add that storage array again.

If the storage array returns to optimal status, you have completed this procedure.

cExamine the Ethernet cables to make sure that you cannot see any damage and that they are tightly connected.

Troubleshooting: Your Storage Array Software

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