240 | Dell MD3620I, MD3600I manual

Table 19-3. Additional Status Icons

Status	Icon	Description

Adding a Storage		The Contacting Storage Array icon is shown in
Array		the Tree view and Table view until the current
		status of each managed storage array is known.
		The Contacting Storage Array icon is shown in
		the EMW Status Bar and the AMW Status Bar
		and the tooltip shows Contacting Storage arrays.
		As each storage array is contacted, its current
		status is obtained and shown in the Tree view and
		Table view. The applicable statuses are the
		Optimal, Needs Attention, Fixing, or
		Unresponsive.
Adding a Storage		No problems were encountered while adding the
Array OK		storage array.
		MDSM software continues to check for any
		status change events.
Adding a Storage		Appears only when an error occurs.
Array Error

In the Tree view, icons can appear in a string to convey more information. For example, the following string means that the storage array is optimal, an alert is set for the storage array, and firmware is available for download.

NOTE: MDSM may take a few minutes to update a status change to Unresponsive or from Unresponsive. A status change from or to Unresponsive depends on the network link to the storage array. All other status change updates faster.

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Troubleshooting: Your Storage Array Software

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Dell MD3620I, MD3600I owner manual 240

Contents

Dell PowerVault MD3600i and MD3620i Storage Arrays December Contents Cache Functions and Features Planning RAID Controller Modules Virtual Disk Operations Limit Configuring Alert Notifications Out-of-Band and In-Band Management Edit, Remove, or Rename Host Topology Enabling or Disabling the Event Monitor 103 Managing Host Port Identifiers 104107 117 126130 Host-to-Virtual Disk Mapping 131 143 145146 147 Contents Re-Creating a Snapshot Virtual DiskCreating a Virtual Disk Copy for Virtual Disk Copy Restrictions Using DM Multipathing Devices 186 Stopping a Virtual Disk Copy 178179 Preparing Host Servers 179 Downloading Both RAID Controller 209210 211 RAID Controller Module Backup Battery Unit 222 Power Supply/Cooling Fan Module 224227 229 Recovering From an Unresponsive 237241 242 Safety First-For you and Your Array 263 Troubleshooting Power 264Troubleshooting Expansion Enclosure Management Modules 265 Troubleshooting a Damaged Array 270 272 Contents Introduction About This Document Dell PowerVault Modular Disk Storage Manager Dell PowerVault Modular Disk Configuration UtilityMD3600i Series Storage Array Other Information You May Need Introduction Planning About Your Storage Array Overview Hardware Features Front-Panel Features and Indicators Planning About Your Storage Array Item Indicator, Button, or Icon Description Connector Back-Panel Features and Indicators Hard-Drive Indicator Patterns Hard Drive Indicators Power Supply and Cooling Fan Features Hard-Drive Status Indicator Pattern Condition Power Indicator Codes Power Indicator Codes Item LED Type Icon Description Planning RAID Controller Modules RAID Controller Modules RAID Controller Module Connectors and Features MD3600i Series iSCSI RAID Controller Module Item Component Function RAID Controller Module-Additional Features Battery Backup UnitStorage Array Thermal Shutdown Shutdown Threshold Type Cache Functions and Features System Password ResetCache Mirroring Write-Back Cache Write-Through Cache Planning MD3600i Series Storage Array Terms and Concepts Physical Disks, Virtual Disks, and Disk Groups Physical Disks Physical Disk States Self-Monitoring Analysis and Reporting Technology Virtual Disks and Disk Groups Virtual Disk States RAID Controller Virtual Disk States Description RAID Levels RAID Level Usage RAID Segment Size Virtual Disk OperationsVirtual Disk Initialization Background Initialization Consistency Check Media VerificationCycle Time Foreground Initialization Disk Group Operations Virtual Disk Operations LimitRAID Level Migration Segment Size Migration Virtual Disk Capacity ExpansionDisk Group Expansion RAID Background Operations Priority Disk Group DefragmentationDisk Group Operations Limit Virtual Disk Migration and Disk Roaming Disk Migration Planning MD3600i Series Storage Array Terms and Concepts Disk Roaming Host Server-to-Virtual Disk Mapping Advanced Features Host Types Snapshot Virtual Disks Snapshot Repository Virtual Disk Virtual Disk Copy Source Virtual DiskTarget Virtual Disk Virtual Disk Recovery Using Snapshot and Disk Copy TogetherMulti-Path Software Preferred and Alternate Controllers and Paths Virtual Disk Ownership Load Balancing Monitoring MD3600i Series System Performance Planning MD3600i Series Storage Array Terms and Concepts Performance Monitor Table Description Column Headings Planning MD3600i Series Storage Array Terms and Concepts Configuration Overview User Interface Enterprise Management Window Inheriting the System Settings Array Management Window Configuration Overview Configuration About Your Storage Array Out-of-Band and In-Band ManagementOut-of-Band Management Storage Arrays Adding Storage ArraysIn-Band Management Automatic Discovery of Storage Arrays Manual Addition of a Storage ArraySelect Edit→ Add Storage Array Setting Up Your Storage Array Configuration About Your Storage Array AMW Setup tab, select Rename Storage Array Locating Storage ArraysNaming or Renaming Storage Arrays AMW, select Storage Array→ Blink→ Storage Array Setting a Password Name/Rename Storage Arrays dialog appears Password Type the New passwordPassword Guidelines Viewing Storage Array Connections Adding/Editing a Comment to an Existing Storage ArraySelect Edit→ Comment Enabling Premium Features Removing Storage ArraysSelect Edit→ Remove→ Storage Array Changing the Cache Settings on the Storage Array Displaying Failover Alert Changing Expansion Enclosure ID Numbers Changing the Enclosure Order in the Physical PaneAMW, select Storage Array→ Change→ Enclosure Order Configuring Alert Notifications Configuring E-mail AlertsSelect Configure Alerts Select All storage arrays Configuration About Your Storage Array Configuration About Your Storage Array Configuring Snmp Alerts Battery Settings Setting the Storage Array RAID Controller Module Clocks Configuration Using iSCSI Changing the iSCSI Target AuthenticationSelect Manage iSCSI Settings Enter the Target Chap secret Entering Mutual Authentication Permissions Select the Mutual Authentication tabClick OK in the Manage iSCSI Settings window Creating Chap Secrets Initiator Chap Secret Target Chap SecretValid Characters for Chap Secrets Valid Ascii Characters for Chap Secrets Changing the iSCSI Target Discovery Settings Changing the iSCSI Target IdentificationSelect the Target Identification tab Select the Target Discovery tab Configuring the iSCSI Host Ports Configuration Using iSCSI Advanced iSCSI Host Ports Settings Advanced iSCSI Host Port Settings Description Viewing or Ending an iSCSI Session Viewing iSCSI Statistics and Setting Baseline Statistics Click Set Baseline Edit, Remove, or Rename Host Topology Mappings→ Move Configuration Event Monitor Enabling or Disabling the Event Monitor WindowsLinux Configuration About Your Host Configuring Host Access Using the Mappings Tab Defining a Host Select Mappings→ Define→ Host Removing Host Access Select Mappings→ Remove Managing Host Groups Creating a Host GroupSelect Mappings→ Define→ Host Group Adding a Host to a Host Group Moving a Host to a Different Host Group Removing a Host From a Host GroupSelect Mappings→ Move Move Host Confirmation dialog appears Removing a Host Group Host Topology101 Starting or Stopping the Host Context Agent LinuxWindows Click Action→ Start Data Path Protection 103 Managing Host Port Identifiers Add Host Port Identifier dialog appears104 105 106 Configuration Disk Groups and Virtual Disks Creating Disk Groups and Virtual Disks107 Creating Disk Groups Introduction Create Disk Group window is displayed108 109 Locating a Disk Group Creating Virtual Disks 111 Changing the Virtual Disk Modification Priority 112 Changing the Virtual Disk Cache Settings 113 114 Changing the Segment Size of a Virtual Disk Select Virtual Disk→ Change→ Segment Size115 Changing the I/O Type File system typical Database Multimedia Custom116 Choosing an Appropriate Physical Disk Type Physical Disk Security with Self Encrypting Disk117 118 Save Security Key File Validate Security Key Unlock Drives 119 Creating a Security Key 120 121 Changing a Security Key Click Create Key122 Confirm Change Security Key window is displayed 123 Saving a Security Key Click Change Key124 Validate Security Key Unlocking Secure Physical Disks125 Configuring Hot Spare Physical Disks Erasing Secure Physical Disks126 Select Physical disk→ Hot Spare Coverage Hot Spare Physical Disk Options window is displayed127 Hot Spares and Rebuild Global Hot SparesClick Unassign 128 Hot Spare Operation Hot Spare Drive Protection129 Enclosure Loss Protection 130Criteria for Enclosure Loss Protection RAID Level Host-to-Virtual Disk Mapping 131 Creating Host-to-Virtual Disk Mappings 132 Modifying and Removing Host-to-Virtual Disk Mapping 133 Changing Controller Ownership of the Virtual Disk 134 Removing Host-to-Virtual Disk Mapping Select Virtual Disk→ Change→ Ownership/Preferred Path135 Select Disk Group→ Change→ Ownership/Preferred Path 136 Restricted Mappings Changing the RAID Level of a Disk GroupSelect Disk Group→ Change→ RAID Level 137 138 139 140 Changing the RAID Level of a Disk Group Storage Partitioning141 142 Disk Group and Virtual Disk Expansion Select Disk Group→ Add Free Capacity Physical Disks143 Using Free Capacity Using Unconfigured CapacityVirtual Disk Expansion 144 Disk Group Migration Export Disk GroupExporting a Disk Group Non-Exportable Components Import Disk Group Importing a Disk Group146 Storage Array Media Scan Non-Importable Components147 Changing Media Scan Settings 148 Suspending the Media Scan 149 150 Configuration Premium Feature- Snapshot Virtual Disks 151 152 Creating a Snapshot Virtual Disk Using the Simple Path About the Simple Path153 154 155 Creating a Snapshot Virtual Disk Using the Advanced Path About the Advanced Path156 157 158 159 Creating the Snapshot Using the Advanced Path Specify Virtual Disk Parameters window is displayedAutomatic Map later with Storage Partition 160 Specifying Snapshot Virtual Disk Names 161 162 Snapshot Repository Capacity 163 Click Add Physical Disks 164 Add Physical Disks window closes 165 Re-Creating Snapshot Virtual Disks Disabling a Snapshot Virtual DiskSelect Virtual Disk→ Snapshot→ Re-create 166 Preparing Host Servers to Re-Create a Snapshot Virtual Disk 167 Re-Creating a Snapshot Virtual Disk Select Virtual Disk → Snapshot→ Re-create168 Configuration Premium Feature- Virtual Disk Copy 169 Creating a Virtual Disk Copy for an Mscs Shared Disk 170 Virtual Disk Read/Write Permissions 171 Virtual Disk Copy Restrictions Creating a Virtual Disk Copy172 Before you Begin Virtual Disk Copy and Modification Operations173 Preferred RAID Controller Module Ownership Create Copy WizardFailed Virtual Disk Copy 174 Failed RAID Controller Module Copy ManagerCopying the Virtual Disk 175 176 Setting Copy Priority Storage Array Performance During Virtual Disk Copy177 Stopping a Virtual Disk Copy Select Change→ Copy Priority178 Recopying a Virtual Disk Preparing Host Servers to Recopy a Virtual Disk179 Recopying the Virtual Disk 180 Removing Copy Pairs Select Copy→ Re-Copy181 182 183 184 Configuration Device Mapper Multipath for Linux 185 Using DM Multipathing Devices Prerequisites186 Device Mapper Configuration Steps 187 Scan for Newly Added Virtual Disks 188 Create a New fdisk Partition on a Multipath Device Node 189 Add a New Partition to Device Mapper Dev/mapper/mpathxpyDev/mapper/mpathx-party Dev/mapper/mpathxparty Linux Host Server Reboot Best Practices Create a File System on a Device Mapper PartitionMount a Device Mapper Partition Ready For Use Useful Device Mapper Commands Description Important Information About Special Partitions192 Limitations and Known Issues 193 Troubleshooting 194Question Answer 195 196 Downloading RAID Controller and Nvsram Packages 197 Downloading Both RAID Controller and Nvsram Firmware 198 Click Transfer 199 200 Downloading Only Nvsram Firmware 201 202 Downloading Physical Disk Firmware 203 204 AMW, select Advanced→ Maintenance→ Download→ EMM Firmware Downloading MD1200 Series Expansion Module EMM FirmwareDownload Environmental EMM Firmware dialog appears 205 Self-Monitoring Analysis and Reporting Technology Smart 206 Media Errors and Unreadable Sectors 207 208 Management Installing Array Components Recommended Tools209 Installing the Front Bezel Front Bezel OptionalRemoving the Front Bezel 210 Safety Models AMT, E03J, and E04J Hard DrivesRemoving a Drive Blank 211 Installing a Drive Blank Removing a Hard Drive212 Removing and Installing a Hard Drive 213 Installing a Hard Drive 214 Removing a Hard Drive From a Hard-Drive Carrier 215 216 Installing a Hard Drive Into a Drive Carrier RAID Controller ModuleRemoving a RAID Controller Module Blank 217 Installing a RAID Controller Module Blank 218 Removing a RAID Controller Module 219 Installing a RAID Controller Module Opening the RAID Controller Module220 Closing the RAID Controller Module 221 RAID Controller Module Backup Battery Unit Removing the RAID Controller Module Backup Battery Unit222 Installing the RAID Controller Module Backup Battery Unit 223 Power Supply/Cooling Fan Module Removing a Power Supply/Cooling Fan Module224 225 Installing a Power Supply/Cooling Fan Module 226 Control Panel Removing the Control Panel227 Installing the Control Panel 228 Backplane Removing the Backplane229 230 16. Removing and Installing the Backplane-PowerVault MD3600i 17. Removing and Installing the Backplane-PowerVault MD3620i Installing the Backplane 232 Management Firmware Inventory Viewing the Firmware Inventory233 234 Microsoft Services Virtual Disk ServiceVolume Shadow-Copy Service Management System Interfaces 236 Troubleshooting Your Storage Array Software Start-Up RoutineDevice Health Conditions 237 On the Setup tab, select Manage a Storage Array 238Status Icon Description 239 Additional Status Icons Description 240 Storage Array Support Data Automatically Collect the Support Bundle DataEnter the Execution summary 241 Retrieving Trace Buffers 242 243 Collecting Physical Disk Data Collect Physical Disk Data window is displayed244 Event Log 245 Recovery Guru Storage Array ProfileSelect Storage Array→ View→ Profile 246 247 Viewing the Logical Associations Viewing the Physical Associations248 Finding Nodes 249 Using Go To Select Find all free capacity nodesClick Find Next 250 Recovering From an Unresponsive Storage Array Condition 251 252 253 Locating a Physical Disk 254 Locating an Expansion Enclosure Select Physical Disk→ Blink→ Expansion Enclosure255 Capturing the State Information 256 SMrepassist Utility 257 Recovering From an Unidentified Storage Array Unidentified Devices258 259 260 Starting or Restarting the Host Context Agent Software 261 262 Troubleshooting Your Array Troubleshooting Loss of CommunicationTroubleshooting External Connections 263 Troubleshooting Power Supply/Cooling Fan Module 264 Troubleshooting Array Cooling Problems Troubleshooting Expansion Enclosure Management Modules265 Troubleshooting RAID Controller Modules 266 267 Troubleshooting Hard Drives 268 Troubleshooting Array and Expansion Enclosure Connections Troubleshooting a Wet Storage Array269 Troubleshooting a Damaged Array 270 ECC Errors ConditionsInvalid Storage Array 271 PCI Errors Critical ConditionsNoncritical Conditions 272 Getting Help Contacting DellVisit support.dell.com Click All Support from Support menu 274 Index 275 276 277 278 Smart 279 280 281 282