Contents 15
19 Troubleshooting: Your Storage Array Software . . . . . . . . . . . . 237
Start-Up Routine. . . . . . . . . . . . . . . . . . . . . 237
Device Health Conditions . . . . . . . . . . . . . . . . 237
Storage Array Support Data. . . . . . . . . . . . . . . 241
Automatically Collect the Support Bundle Data . . . . 241
Retrieving Trace Buffers. . . . . . . . . . . . . . . . . 242
Collecting Physical Disk Data. . . . . . . . . . . . . . 244
Event Log. . . . . . . . . . . . . . . . . . . . . . . . . 245
Recovery Guru . . . . . . . . . . . . . . . . . . . . . . 246
Storage Array Profile . . . . . . . . . . . . . . . . . . 246
Viewing the Logical Associations. . . . . . . . . . . . 248
Viewing the Physical Associations. . . . . . . . . . . 248
Finding Nodes . . . . . . . . . . . . . . . . . . . . . . 249
Using Go To . . . . . . . . . . . . . . . . . . . . . . . 250
Recovering From an Unresponsive
Storage Array Condition. . . . . . . . . . . . . . . . . 251
Locating a Physical Disk. . . . . . . . . . . . . . . . . 254
Locating an Expansion Enclosure. . . . . . . . . . . . 255
Capturing the State Information. . . . . . . . . . . . . 256
SMrepassist Utility . . . . . . . . . . . . . . . . . . . 257
Unidentified Devices . . . . . . . . . . . . . . . . . . 258
book.book Page 15 Thursday, December 9, 2010 3:20 PM