Storage Array Support Data

You can gather various types of inventory, status, and performance data that can help troubleshoot any problem with the storage array. All the files are compressed into a single archive in a zipped-file format. You can forward the archive file to your Technical Support representative for troubleshooting and further analysis.

To generate the support data report:

1In the AMW, perform one of these actions:

Select AdvancedTroubleshooting Support Data Collect.

Select the Support tab, and click Gather Support Information. The Collect All Support Data window is displayed.

2Enter a name for the support data file in Specify filename or click Browse to navigate to a previously saved file to overwrite an existing file.

The suffix .zip is added automatically to the file if you do not specify a suffix for the file.

3Enter the Execution summary.

4Click Start.

After all of the support files have been gathered, they are archived using the file name that you specified.

5Click OK.

Automatically Collect the Support Bundle Data

You can use the Collect Support Bundle option to automatically save a copy of the support bundle when the client monitor process detects a critical event. You can enable or disable this feature and save the location of the support bundle.

During a critical event, the support bundle is saved to the local physical disk of the client system in the same area that is used for other recovery information. This information is not overwritten for at least 72 hours.

WARNING: Use this option only under the guidance of your Technical Support representative.

Troubleshooting: Your Storage Array Software

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