Denon POA-A1HDCI manual 105

Symptom			Cause			Countermeasure			Page
Cannot login	• Login information is incorrect.					• Check if	the	Username for	37
to Rhapsody.						Rhapsody	has	been properly
(“Username						entered.
or Password						• Re-enterthePassword.(Password			37
is incorrect” is						is not displayed.)
displayed)	• Trial period has expired.					• Get a full account.			64, 68
						www.rhapsody.com/denon/signup
Cannnot play.	• When the trial period has finished,					• Get a full account.			64, 68
	there is a limit to the playing time					www.rhapsody.com/denon/signup
	and number of tracks that can be
	played.
Stops in the	• When the trial period has finished,					• Get a full account.			64, 68
middle of playing.	there is a limit to the playing time
	and number of tracks that can be
	played.
Cannot compile	• The AVP-A1HDCI			does	not	• When the playlist is compiled in			–
Playlist.	respond to playlist compilation.					“PC Application”, it is registered
						to “My Library”. In this way, the
						playlist can be played in AVP-
						A1HDCI.
						b Need full account.
Cannot delete	• Cannot	be	done	with	AVP-	• Delete from “PC Application”.			–
Rhapsody	A1HDCI.
Channel
registered in “My
Channels”.
Cannot delete	• Cannot	be	done	with	AVP-	• Delete from “PC Application”.			–
Tracks, Playlists,	A1HDCI.					b Need full account.
Channels
registered in “My
Library”.

GWireless LANH

Symptom		Cause			Countermeasure						Page
Cannot connect	• The	settings of the	SSID	• Match the network settings with							35, 36
to network.	and network key (WEP) are			the AVP-A1HDCI’s settings.
	incorrect.
	• The reception is poor and the			• Shorten		the distance			from the		–
	signals cannot be received.			wireless LAN’s				access		point,
				remove		any	obstacles			and
				otherwise improve visibility, then
				try	reconnecting. Also					install
				away from			microwave			ovens
				and the access points of other
				networks.
	• There are multiple networks and			• Set	the	access		point’s channel			–
	the usable channels overlap.			settings away from the channels
				used		for	other		networks.
				Alternatively,			connect		using a
				network cable.
Played sound is	• There are multiple networks and			• Set	the	access		point’s channel			–
interrupted or	the usable channels overlap.			settings away from the channels
sound cannot be				used		for	other		networks.
played.				Alternatively,			connect		using a
				network cable.
GXM Satellite RadioH
Symptom		Cause			Countermeasure						Page
“CHECK XM	• The	XM Mini-Tuner is	not	• Confirm		the	XM Mini-Tuner is				19
TUNER” is	installed or not fully seated in the			fully seated in the dock and check
displayed in the	XM Mini-Tuner Dock or the XM			the XM Mini-Tuner dock cable is
XM mode.	Mini-Tuner dock is not connected			connected to the AVP-A1HDCI.
	to the AVP-A1HDCI.
“CHECK	• The XM antenna is not connected			• Check		that	the	XM	antenna		19
ANTENNA” is	to the XM Mini-Tuner Dock or the			is securely connected to the
displayed in the	XM antenna cable is damaged.			XM Mini-Tuner Dock and check
XM mode.				the antenna cable for damage.
				Replace the XM antenna if the
				cable is damaged.

Troubleshooting Information Zone-Multi Control Remote Playback Setup Connections Started Getting

102