TROUBLESHOOTING
EATONPowerware®5130 Rack/Tower UPS (1250–3000 VA) User’s Guide S164201730Rev 2
www.powerware.com
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Service and SupportIf you have any questions or problems with the UPS, call your Local
Distributor or the HelpDesk atone of the following telephone numbers
and ask for a UPS technical representative.
United States: 1-800-356-5737 or 1-919-870-3149
Canada: 1-800-461-9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call the Help
Desk:
SModel number
SSerial number
SVersion number (if available)
SDate of failure or problem
SSymptoms of failure or problem
SCustomer return address and contact information
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the package
and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in
shipment as a result of improper packaging are not covered under
warranty. A replacement or repair unit will be shipped, freight prepaid for
all warrantied units.
NOTE Forcritical applications, immediate replacement may be available. Call the Help
Deskfor the dealer or distributor nearest you.