A

Customer Support

Before Calling the Customer Support Center

Have the following information available before calling the Customer Support Center or your support representative (if one has been assigned to you):

Your company name

Your name

Your phone number

For an existing problem, the problem tracking system ID, if one was previously assigned to the problem by a support representative

A-4

Departmental Switch Model DS-16B2 Fabric OS Procedures Manual

 

 

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Image 44
EMC DS-16B2 manual Before Calling the Customer Support Center