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Customer Support

Reporting a New Problem

For a new problem, please provide the following information:

Release level of the software that you are running

Software installation parameters

Host type on which you are running

Operating system you are running and its release number

Functions of the software that you are running

Whether you can reproduce the problem

Previous occurrences of the problem

Whether the software has ever worked correctly

Time period that the software did work properly

Conditions under which the software worked properly

Changes to your system between the time the software worked properly and the problem began

Exact sequence of events that led to the system error

Message numbers and complete text of any messages that the system produced

Log file dated near the time the error occurred

Results from tests that you have run

Other related system output

Other information that may help solve the problem

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Departmental Switch Model DS-16B2 Fabric OS Procedures Manual

 

 

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EMC DS-16B2 manual Reporting a New Problem